Kishore Vijayakumar
Burwood
Summary
Proven Operations Analyst with a track record of enhancing operational efficiency at Insignia Financial by implementing cost-reduction strategies and optimizing workflows. Excelled in project management and client relationship building, evidenced by leading a team to a 30% error reduction in bot-processed transactions. Recognized for exceptional service and critical problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Analyst
Insignia Financial (Formerly known as ANZ Wealth)
06.2022 - 12.2022
- Performed data entry activities to maintain accurate records
- Participated in meetings with internal teams and external vendors regarding operational matters
- Analyzed and documented operational processes to identify areas of improvement
- Evaluated customer feedback surveys to determine areas of improvement in service delivery
- Monitored performance indicators such as KPIs and SLAs to assess effectiveness of operations teams
- Coordinated and conducted special analytical studies and projects to improve programmatic operations
Operations Analyst
K K ANZ Wealth
12.2020 - 06.2022
- Analyst at OnePath Superannuation and Investments which dealt with transactions, Issuing Statements, providing requested information, Investigate, resolve the customer query related to account
- Providing adviser transaction authorities, Providing power of attorney and other Maintenance processes
- Belonged to OneAnswer Maintenance team which dealt with Maintenance of customer accounts
- Showed exceptional quality and requested closures within a span of 3 months since induction on simple processes such as Adviser Transaction Authority, Beneficiary Update, Name change, Address Update etc..
- Was further Upscaled to transaction process such as regular investment plan, Regular Drawdown Plan, Pension Payment, Dollar and cost averaging, Tax claim, Adviser service fees where the quality and closures was consistent
- Was further upscaled to core complex process such as insurance, Information request which requires extensive investigation
- Achievements during the work PERIOD:
- Auditing the processes completed by the bots and providing the solutions to reduce errors and exceptions
- Became a critical processor within a shorter span of time
- Active participant on team huddles where process updates, suggestions & issues on process, Root cause analysis was discussed
- Mentioned in weekly acknowledgement on regular intervals for the performance and contribution during the high-volume period
- Got featured on Iconic Customer experience for providing exceptional service to a customer who was living his last days
Education
MBA - International Finance
Deakin University
Melbourne, VICBachelor of Commerce - Finance
Jain University
IndiaHigher Secondary - CBSE
Sishya School
IndiaHigh School - CBSE
Sishya School
IndiaSkills
- Inventory Control
- Quality Assurance
- Equipment Troubleshooting
- Cost-reduction strategies
- Workflow Optimization
- Project Management
- System Development
- Cost Analysis
- Credit Analysis
- Client Relationship Building
- Bank Statement Reconciliation
- Budget Monitoring
Certification
- Faculty of Business and Law, Deakin Business School
References
References available upon request.
Languages
- English, Full Professional
- Tamil, Native/ Bilingual
Timeline
Operations Analyst
Insignia Financial (Formerly known as ANZ Wealth)
06.2022 - 12.2022
Operations Analyst
K K ANZ Wealth
12.2020 - 06.2022
- Faculty of Business and Law, Deakin Business School
MBA - International Finance
Deakin University
Bachelor of Commerce - Finance
Jain University
Higher Secondary - CBSE
Sishya School
High School - CBSE
Sishya School
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