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Maintains the computer and network systems of an organization. Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.


Hardworking employee enthusiastic about learning the IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.


  Knowledge of Mac OS operating systems.
  Knowledge of Chrome OS
  Knowledge of Basic Trouble shooting Of LInux Machine
  Knowledge of trouble shooting in Windows,Mac,Chrome os.
  Knowledge of chrome remote desktop(Chromoting)
  Cloudtop access.
  Handling Various issues of Uber and Google Vendors and clients.

Educated end-users on how to use applications.
• Learned new skills and applications as necessary.
• Troubleshot client issues and escalated tickets if
needed or placed a service call if the matter was
identified as a hardware concern; followed-up with
clients to ensure satisfaction with action taken.
• Managed documented work logs on average of 35-40 a day, followed up for resolution of solution offered at point of incoming call. Escalate call to the SME if 1st level solution did not resolve issue.
• Authored and maintained documentation/specifications, including technical guides and troubleshooting information.
• Achieved extremely high level of customer
satisfaction through timely mitigation and resolution
of issues.
• Provided first level remote support.
• Performed remote installations, upgrades, and
repairs using phone, online chat, and remote
desktop software
• Performed network setup and troubleshooting.
• G-Suite troubleshooting and guidance to users
• Strong knowledge of working in Jira ticketing tool as
well

I consider myself a very flexible and easy to learn person, through my education I have carried out different internships in companies and this has helped me to develop myself better in work related environments.

Customer-focused IT help-desk support with one year of experience in providing excellent customer service and effectively resolving customers' technical issues in a fast paced and challenging environment. Served as the primary point of contact whilst ensuring the satisfactory resolution of every submitted ticket using my problem solving and time management skills. Dedicated to exceeding client expectations with the ability to multi-task and prioritize workload and emerging issues.

Kishore A Kishore A

Work History

IT Field Support Technician

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IT Field Support Technician

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