Summary
Overview
Work History
Education
Skills
Certification
Rewards And Recognition
Languages
Personal Details
Timeline
Generic

Kishore Kumar Bhatt

Jaipur

Summary

A result-oriented professional with a proven background in streamlining operations and enhancing productivity. Strengths include strong analytical skills, adeptness at problem-solving, and ability to collaborate effectively across diverse teams. Previous roles have involved developing innovative process solutions, ensuring compliance with industry standards and contributing significantly to operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Process Specialist, F&A Domain (P2P)

Infosys BPM Ltd
jaipur
04.2025 - Current
  • Execute reconciliations of GRN against SOA for multiple vendors to ensure accuracy.
  • Perform accrual bookings to support precise financial reporting.
  • Closure of purchase orders to enhance procurement efficiency.
  • Validate and uploading monthly invoices to facilitate timely billing operations.
  • Comparing invoices with the vendor statement to validate details like pricing, quantities, dates, etc.
  • Reviewed discrepancies in invoices to ensure compliance.

Process Specialist, F&A Domain (O2C)

Infosys BPM Ltd
Bhubaneswar
07.2024 - 03.2025
  • Managed billing process O2C for Utility Servicer Client, ensuring compliance with SLAs.
  • Contributed to process ramp-up initiatives for the location, optimizing workflow.
  • Led team of 16 FTEs, enhancing operational efficiency and productivity.
  • Executed auditing tasks to identify discrepancies and ensure accuracy in billing procedures.
  • Coordinated workflow among team members to optimize productivity.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed daily quality assurance duties to provide feedback for improvements.

Process Specialist, F&A Domain (O2C)

Infosys BPM Ltd
jaipur
06.2022 - 06.2024
  • Worked for O2C Billing Team for a leading Utility servicer client (US)
  • Effective resolutions of O2C billing exceptions to maintain compliance with service agreements.
  • Assisted a team of 15 FTEs in the capacity of Acting Team Lead.
  • Managed client communication through conference calls and dashboards to understand requirements, and explain the end-to-end process.
  • Updating decks as per the requirements of Project Managers and submitting them for the bi-weekly call.
  • Analyzed volume trends to optimize workflow management.
  • Participated in pilot batch for process ramp-up, developing SOPs and training materials.
  • Support the Reporting Manager with the training of the team, daily reviews, and escalation resolution.

Mortgage Domain (Loan Servicing)

Infosys BPM Ltd
jaipur
08.2016 - 05.2022
  • Managed Payoff Generation Process, ensuring efficiency and accuracy in operations.
  • Classified mortgage documents and generated accurate payoff statements.
  • Calculated escrow balances and property preservation fees to maintain financial integrity.
  • Reviewed mortgage documents, including 1003 Applications, notes, appraisals, and deeds.
  • Trained new and existing team members on process standards and best practices.
  • Validated team inputs to ensure compliance with operational guidelines.
  • Resolved internal department queries to enhance workflow efficiency.
  • Achieved service level agreement targets by executing transactions within specified timelines.

Education

M.A. - Political Science

University of Rajasthan
Jaipur
01-2015

B.A. - Economics, Pol Science, History

University of Rajasthan
01-2013

Skills

  • SAP S4/Hana and C4/Hana
  • Oracle operations
  • Customer relationship management
  • Client communication
  • Team performance management
  • Mentorship and training
  • Team building

Certification

  • Domain certification for T100 and T200 mortgage domain
  • Domain certification of T200 accounting
  • Certification of KM (Knowledge Management Program) for BPS project

Rewards And Recognition

  • Awarded for I-Star 2024
  • Awarded for I-Star 2023
  • Awarded for I-Star 2021
  • Awarded for Client Champ in 2019
  • Received multiple Spot & Extra miler award for outstanding performance in the team

Languages

  • Hindi
  • English

Personal Details

  • Father's name: Mr. Mithu Ram Bhatt
  • Date of birth: 11/29/90
  • Gender: Male
  • Nationality: Indian
  • Marital status: married

Timeline

Process Specialist, F&A Domain (P2P)

Infosys BPM Ltd
04.2025 - Current

Process Specialist, F&A Domain (O2C)

Infosys BPM Ltd
07.2024 - 03.2025

Process Specialist, F&A Domain (O2C)

Infosys BPM Ltd
06.2022 - 06.2024

Mortgage Domain (Loan Servicing)

Infosys BPM Ltd
08.2016 - 05.2022

M.A. - Political Science

University of Rajasthan

B.A. - Economics, Pol Science, History

University of Rajasthan

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Kishore Kumar Bhatt