KISHORE KUMAR DUMPA

• Handling a team of 20+ resources and supporting with daily operations
• Managed five Lines of Business (LOBs), overseeing training teams and ensuring operational excellence
• Successfully managed HR operations and support functions across the entire employee life-cycle, from hire to retire
• Monthly and Quarterly PMS management
• Expertly managed shrinkage and attrition while implementing strategies to enhance workforce stability
• Resolved complex employee relations issues, ensuring smooth execution of payroll, benefits administration, and HRIS projects with a focus on accuracy and confidentiality
• Demonstrated strong stakeholder management skills, fostering collaboration and driving alignment in cross-functional teams
• Reporting and Review Management
• Process Enhancements
• Expertly navigate complex and sensitive issues, fostering collaboration among stakeholders and people support teams to drive effective resolutions
• Partner with Senior Associates to enhance the employee experience, providing mentorship and oversight to Associates for optimal performance
• Designed SOP for support function
• Handling training's, Logistics for both locations
• Hire-to-Retire Handled I-9 verifications, on boarding, rehire checks, and exit formalities

• Assist managers with day-to-day execution of duties, and support the team regarding proper procedures, policies, and requirements.
• As a subject matter expert in workforce planning, I provide innovative workforce solutions to address business issues.
• Recognized by management for providing exceptional customer service.
• Assist the HR supervisor with monitoring and evaluating HR transaction work flow and volume in order to meet production and performance goals
• Maintaining healthy employee relations through regular discussions to solve issues by working closely with all stakeholders to promote a positive employee experience.
• Handle all ER issues sensitively by investigating quickly and responsibly, resolving employee relations issues, which may involve preparing the documentation, initiating employee meetings, and conducting internal investigations in the case management tool (ServiceNow).
• Creating flyers sending welcome email to new hire within shared service team
• I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation
• Handling Tier 2 escalations and providing support to all the 3 support functions (Chat/Phone/Case management)
• Providing ongoing feedback, identifying opportunities, and providing necessary coaching/training support to improve performance.
• Circulating updates within the team ACC, Scheduling Biweekly connects with the team to understand if they are facing issues in achieving goals.
• Ensure that training practices across operations/centers adhere to principles of equal opportunity, and inclusivity for all trainees.
• Design, execute, and evaluate comprehensive on boarding processes, incorporating seamless digital distribution of new hire documentation, readiness for orientation and Virtual New Hire Orientation (VNHO), and accurate administration of I-9 compliance to deliver an exceptional new employee experience
• Collaborate closely with the U.S. HR Shared Services Center Manager to document workflows and transition routine administrative tasks effectively to the U.S. HR Service Center team.

Reporting directly to the VP of Human Resources and collaborating with HR, recruiting, executive leadership, and legal teams.

• Payroll, Benefits & Compliance: Managed payroll queries, hardship funds, off-cycle pay processing, W2/W4 corrections, HCM module configuration, special leave requests, and ensured compliance with federal regulations.
• Employee Engagement & Relations: Led engagement activities for US and India, conducted 30/60/90-day connect calls, addressed grievances, improved communication strategies, and developed engagement trackers and time-off policies.
• Onboarding & Exit Formalities: Oversaw virtual new hire orientation, training scheduling, benefits enrollment, employment documentation, exit interviews, equipment tracking, and candidate experience feedback collection.
• HR Operations & Process Improvement: Managed HR cases, social platform branding, handbook policy updates, HR tracker maintenance, survey design, implementation processes, and advised on performance management and employee relations

• My primary responsibility was to manage the issues reported through HR cases and support channels, including hire to retire, a complete employee lifecycle.
• Managed attendance, payroll, benefits, leave, transfers, conversions, employee grievances, engagement, onboarding, and exit processes for North America.
• Resolved complex employee relations cases, including wrongful terminations and grievances, while effectively de-escalating issues.
• Provided payroll and HR support, implemented policies like leave management and STD, and streamlined benefits and compensation programs.
• Trained and mentored new hires, conducted refresher sessions, and improved processes with tools like 'Way Finder' and 'Panorama.'
• Handled I-9 verifications, rehire checks, exit formalities, payroll processing, HR reporting, and escalation management, including EAP hotline support.

Managed US healthcare medical claims, accounts receivables, aged claims, and ensured high productivity with 99%+ quality.

• Identified training needs, evaluated programs, and suggested HR strategies for workforce planning and succession management.
• Strengthened employee relations by resolving complex issues, addressing grievances, and improving morale, productivity, and retention.