Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
References
Extracurricular Activities
Timeline
Generic

Kishore Kumar Jaisankar

Chennai

Summary

To build a highly challenging career with a leading firm where I can explore my potential, acquire new skills and contribute constructively to the organization. Strategic Onboarding Specialist with well-established background in HR and recruitment processes. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices. Collaborative recruiter applies strong project management skills to every job task. Demonstrates efficiency in coordinating onboarding activities with organizing and planning abilities. Possesses strong interpersonal and relationship-building skills dedicated to integrating new hires effectively into organization. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

3
3
years of professional experience

Work History

Onboarding Specialist

Freshworks
02.2024 - Current
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.

Network Analyst (L1 Technical Support Engineer) (Service Desk)

HCL Technologies Ltd.
10.2021 - 09.2023
  • Identifying hardware and software solutions
  • Troubleshooting technical issues
  • Diagnosing and repairing faults
  • Resolving network issues
  • Installing and configuring hardware and software
  • Speaking to customers politely to get to the root of their problem
  • Providing timely and accurate customer feedback
  • Following up with clients to ensure the problem is resolved
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation(KB).

Product Manager

PowerTech Controls.
01.2021 - 08.2021
  • Involved in high-level design and complex application features
  • Analyze the specifications of customer's need
  • To improvise my product knowledge
  • Analyzed sales trends, tracked unit sales and generated gross margin reports
  • Created trade show materials, attended trade shows and promoted products.

Education

M.S -

Royal Melbourne Institute of Technology, RMIT University
01.2020

B.E -

Anna University, Anna University
01.2015

Class XII -

AVM Rajeshwari Matriculation Higher Sec School, State Board
01.2011

Class X -

AVM Rajeshwari Matriculation Higher Sec School, State Board
01.2009

Skills

  • Service Now (SNOW)
  • Technical Support (Calls, Chats & Emails)
  • Mainframe Admin
  • MS Office 365 Admin
  • MacOS Support
  • Service Desk (B2C & B2B)
  • Network Support
  • VDI Support
  • Windows xp,07,08,10,11
  • LogMeIn (Remote support)
  • Active Directory
  • Queue Manager
  • Global Access Management (GAM)
  • L1 Troubleshooting
  • Remote Desktop support (RDS)
  • Microsoft System Center Configuration Manager (SCCM)
  • Incident Management
  • Verbal communication and listening
  • Problem-solving and critical thinking under pressure
  • Time-management and multitasking
  • Decision-Making
  • Training and mentoring
  • Strategic Planning

Accomplishments

  • Top Customer Satisfaction (CSat) Achiever of the Team
  • Accomplished Calls, Emails and Chat within SLA (98%)
  • Followed KPIs and Targets Set by the Client (100%)
  • Created and resolved most number of tickets with 95% FCR

Languages

English
Tamil

Personal Information

  • Father's Name: Jaisankar M
  • Date of Birth: 06/10/93
  • Nationality: Indian

References

Fassil Mubarak, 3001661

Extracurricular Activities

Former Captain of School Cricket team (2009-2015) Played for TamilNadu State in Cricket Under -16 and Under -19.

Timeline

Onboarding Specialist

Freshworks
02.2024 - Current

Network Analyst (L1 Technical Support Engineer) (Service Desk)

HCL Technologies Ltd.
10.2021 - 09.2023

Product Manager

PowerTech Controls.
01.2021 - 08.2021

M.S -

Royal Melbourne Institute of Technology, RMIT University

B.E -

Anna University, Anna University

Class XII -

AVM Rajeshwari Matriculation Higher Sec School, State Board

Class X -

AVM Rajeshwari Matriculation Higher Sec School, State Board
Kishore Kumar Jaisankar