Kishore Kumar Kesuvulu Reddy
Client Case Manager
Chittoor
Summary
Dynamic Client Services Specialist with extensive experience in managing client relationships and resolving complex challenges. Proven track record of delivering exceptional results through effective communication, innovative problem-solving, and adaptability in fast-paced settings. Committed to fostering collaboration across cross-functional teams to meet evolving client needs while enhancing customer satisfaction and trust. Dedicated people development professional with a history of designing impactful training initiatives that elevate team performance and morale, ensuring reliability and flexibility in dynamic environments.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Client Case Manager
Bright Path Immigration&Recruitment Services
12.2023 - Current
- Maintained open lines of communication with all stakeholders involved in a given case, enhancing overall collaboration efforts toward shared goals.
- Promoted client well-being by monitoring progress and adjusting support services as needed throughout their journey.
- Served as an advocate for clients'' rights, ensuring fair treatment within various systems they encountered during their cases.
- Built strong relationships with community partners, expanding the availability of resources for clients in need.
- Ensured timely access to services by efficiently managing a high caseload of diverse clients.
- Developed individualized care plans, addressing clients'' unique needs and goals for improved outcomes.
- Conducted regular case reviews to ensure optimal service provision and adjust strategies as needed.
Senior Store Manager
Reliance Retail Limited
01.2021 - 11.2023
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Maintained quality through training and coaching during daily activities.
- Promoted business strategy by implementing improvements based on guest feedback.
- Planned and assigned workload by delegating tasks and directing team members.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
Human Resources Administrator
Apollo Hospitals, Greams Road
03.2016 - 12.2020
- Established solid relationships between departments by providing well-rounded support across various teams.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Coordinated and administered employee health insurance and retirement plans.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
Education
Bachelor Of Science - Computer Science
Bharath University
03.2015
Skills
- Budget management
- Inventory management
- Development of compliance protocols
- Team leadership
Effective resource allocation
Organizational growth strategies
Timeline
Client Case Manager
Bright Path Immigration&Recruitment Services
12.2023 - Current
Senior Store Manager
Reliance Retail Limited
01.2021 - 11.2023
Human Resources Administrator
Apollo Hospitals, Greams Road
03.2016 - 12.2020
Bachelor Of Science - Computer Science
Bharath University
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