Kishore Kumar S

• PMO (Strategy & Planning, Solely managing the Global workforce planning for Enterprise Infrastructure Org – Headcount, Budgeting, Projections & Req Reporting
• Managed 2 contractors and an intern under me. Driving a global initiative using their support.
• Running complete PMO operations for Enterprise Infrastructure Org
• Skilled in Project Management, Financials and Product Management, Portfolio Management, Headcount Reporting and Seating
• Managing Headcount, Forecast & Budget tracking end-to-end
• Managing Reqs, Workforce Connect, Jira, Jira Align and having good understanding about how these tools interact with each other
• Leading weekly Req Governance process
• Actively Involved in all BU wide Communication activities
• Working closely with Central PMO, VMO, Finance, HRBP & Staffing Team
• Part of Talent Attract Pillar – Collaborated with HRBP in analyzing attrition and how to boost IJP mobility
• Working with Leap Team and actively involved in tracking Leaps, Interns & Resumes and mapping them
• Skilled in building dashboards using PowerBI & Tableau
• Built multiple global PowerBI Dashboards for Workforce Metrics
• Working in Vertical Wise Metrics Dashboard for India
• Built Sharepoint lists and powerapps forms to automate data entry for HC projections

ACHIEVEMENTS:

• Developed PowerBi dashboard for Global Contractor Workforce Metrics
• Onboarded ETGS Req tool and Workforce Connect & Trained all managers
• Awarded “You’ve Earned It Individual” Award by my manager for supporting the migration of Workforce Connect and Position Management process
• Awarded “On the Spot” Award by India FSC Ops Head for settling in my role quickly and for my significant contribution
• Recognized by Central PMO Team for all the excellent support in onboarding ETGS Req Tool within EI&O (Recognition Central)
• Recognized by HRBP for taking lead on EI&O Attract Workstream (Recognition Central)
• Recognized by India Mainframe Head for all support In AEX event (Recognition Central)
• Recognized for all support on Engagement & Communication activities

• Co-ordinate closely with all India BU Managers/SPOCS for Data collection and also assist them with issues related to Recruitment and Budget Planning and Finance related queries
• Built Sharepoint site and manage the administration/access
• Took Trainings on Agile and JIRA and gained hands-on experience by building JIRA board and dashboard. Global JIRA/JIRA Align Admin and also an acting Scrum Master for the team.
• Hands-on Experience in Tableau and Power BI and have built various self service Dashboards for my business unit
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Managing Projects, Budget& Finance, Headcount, Resource Pool, Seating Allocation/Capacity, MYP, Portfolios for the entire business group
• Part of All Hands committee and Planning Committee
• Leveraged text, charts and graphs to communicate findings in understandable format.
• Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
• Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.

ACHIEVEMENTS:

• Promoted from Business Analyst to Lead Data Analyst
• Awarded “You’ve Earned it” for my contribution to CTG Planning Team and involvement in CTG All-hands, Monthly fun, Annual Offsites & Manager meets
• Awarded Best Idea innovator for “Shark tank” contest for idea based on EDL Snowflake Data Cart
• Built Power BI dashboard to help CTG associates in finding the PPMC projects they need to bill to and also to identify the timesheet non-compliance resources
• Supported in transitioning of PPMC restructure of 2021 and Liftoff Agile transformation. “On The Spot Award” by India Leadership Team

• (3.0 Years)
• Product support (Norton Antivirus) to the customers across the globe
• Troubleshooting the product in case of any errors, as well as windows troubleshooting
• Configuring the product to provide maximum security to the computer
• Remote Management Configuration - Managing computers remotely using Log me in Rescue tool
• Worked with windows, Mac and android operating systems
• Coordinating with Security Team for issues related to Malwares, Viruses and Trojans in Client Systems
• Extending high-end support and ensuring to achieve high customer satisfaction levels ACHEIVEMENTS:
• Won the stack ranking around 8 times and the current stack rank holder
• Won action hero award and the customer hero award
• Won Best Performer Award for the year 2013 and 2014
• TOTAL, : 9.5 Yrs