Kishore Kumar S
Chennai
Summary
Implementation and delivery professional with over 4 years of experience in SaaS product client onboarding, solution implementation, automation workflows, CRM configuration, and product adoption. Proven strengths in requirement analysis, project governance, troubleshooting, stakeholder communication, and process optimization within a SaaS delivery environment. Combines management studies with strong technical skills, and good English proficiency. Recognized as a versatile, collaborative team player with a flexible working style, and a consistent ability to deliver high-quality outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Lead- Implementation
Meritto
Chennai
09.2024 - Current
- Leading 2–6 member onboarding and delivery teams, supporting enterprise student-enrollment workflows.
- Driving requirement scoping, workflow design, and configuration governance to ensure client success.
- Owned the end-to-end onboarding lifecycle from discovery to go-live.
- Led multi-stakeholder teams across Product, Integration, Engineering, Data, and QA to deliver complex SaaS implementations.
- Created project scope documents, estimations (LOE), and managed deviations via structured change control.
- Tracked effort versus time using Jira, Zoho Desk, and Zendesk to ensure delivery predictability.
- Estimated delivery effort and contributed to pricing discussions with sales teams.
- Partnered with sales and Customer Success teams during solution demos, scoping calls, and requirement validation.
- Monitored team effort to avoid scope leakage, and ensure timely delivery.
- Optimized workflows, reducing delivery cycle times by 10%.
- Ensured customer satisfaction through continuous delivery improvements.
Lead Analyst – Onboarding & Delivery
Meritto
Bengaluru
08.2023 - 09.2024
- Executed CRM workflow configurations, and led the adoption of automation logic.
- Performed platform configuration, data setup, and Client onboarding.
- Coordinated technical teams for integrations, data flows, and CRM customizations.
- Supported UAT cycles and collaborated with QA to finalize go-live readiness.
- Produced implementation documentation and configuration artifacts for client delivery.
Senior Analyst – Onboarding & Delivery
Meritto
Bengaluru
08.2022 - 08.2023
- Delivered onboarding projects with full accountability for requirement mapping and solution fit.
- Drove configuration improvements and process optimization across implementations.
- Engaged with engineering teams to troubleshoot and resolve technical issues.
Analyst – Product Specialist
Meritto
Bengaluru
09.2021 - 08.2022
- Supported product configurations, CRM setup, and technical troubleshooting.
- Worked with cross teams like, product, engineering, integration, data,etc to validate feature implementation and escalate product gaps.
Programmer Analyst
Cognizant
Chennai
02.2018 - 09.2019
- Mobile application development, cross-platform (Android, iOS) application development using Xamarin tools.
- Worked on Salesforce.com to provide users with an efficient order management system.
Project Intern
Makerdemy
Chennai
07.2017 - 02.2018
- Involved in database management, collateral development (posters, video creation), and go-to-market initiatives.
- Supported social media marketing activities.
- Designed automated approval processes using MS Flows.
- Conducted research and development on leadership frameworks and data management platforms.
Education
MBA - Marketing & Operations
SSN School of Management
Chennai07-2021
B.E - Electronics & Communication Engineering
Velammal Institute of Technology
Chennai06-2017
Skills
- Client Onboarding & Delivery
- SaaS Product Implementation
- CRM Configuration
- Workflow Automation
- Requirement Gathering
- Project Delivery & Governance
- Stakeholder Communication
- Troubleshooting & RCA
- Cross-Functional Collaboration
- Process Optimization
- Jira / Zendesk / ZohoDesk / MS Flows / Miro
- UAT, Bug Triage & Go‑Live Readiness
- Integration Coordination (CRM, Marketing, Payments)
- Data & Market Analysis
- Salesforce CRM Modules
- Xamarin Mobile Development
Projects
a. Brand audit – ITC Aashirvaad Atta consumer
b. Preference study – branded clothing logistics system
c. Supplier Logistics System for a coffee shop
d. Patient Monitoring system using Internet of Things
Accomplishments
Angada Award for adding value to the team as a subject matter expert - Q4,2023 and Q2, 2022
Certification
- Machine Learning with Python – Cognixia
- Business Analytics – Coursera
- Digital Transformation – Coursera
- AutoCAD 2D/3D & Revit‑MEP
Languages
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Telugu
Elementary (A2)
A2
Hindi
Beginner
A1
Timeline
Sr. Lead- Implementation
Meritto
09.2024 - Current
Lead Analyst – Onboarding & Delivery
Meritto
08.2023 - 09.2024
Senior Analyst – Onboarding & Delivery
Meritto
08.2022 - 08.2023
Analyst – Product Specialist
Meritto
09.2021 - 08.2022
Programmer Analyst
Cognizant
02.2018 - 09.2019
Project Intern
Makerdemy
07.2017 - 02.2018
MBA - Marketing & Operations
SSN School of Management
B.E - Electronics & Communication Engineering
Velammal Institute of Technology