KISHORE KUMAR S

System Administrator
Air Traffic Station & South Region Office, Chennai Airport
Rotational Shift | [oct2023] – Present

• Administer and maintain critical IT infrastructure, supporting air traffic control operations, and regional communication systems.
• Manage user accounts, access rights, system backups, and server health to ensure continuous system availability.
• Handle routine and emergency troubleshooting in rotational shifts to ensure 24/7 uptime and operational integrity.
• Coordinate with central AAI (Airports Authority of India) teams for infrastructure updates, policy implementations, and network configurations.
• Perform system upgrades, patch deployments, and preventive maintenance on core systems and ATC support servers.
• Monitor data flow, resolve connectivity issues, and ensure system compliance with aviation cybersecurity standards.
• Maintain documentation for all IT processes, incident resolutions, and asset inventory at the regional level.
• Support technical needs for internal communication systems, surveillance systems, and aviation.
• Equipment interfaces. Provide technical support for mission-critical systems used by Air Traffic Control (ATC) units, ensuring zero downtime during live operations.
• Monitor and manage network devices, including routers, switches, and firewalls, to support seamless connectivity across airport zones.
• Perform user management tasks such as password resets, permission assignments, and email configurations under domain-controlled environments.
• Configure and maintain surveillance systems (CCTV/NVR), and video wall displays used for operational monitoring.
• Assist in the rollout of centralized software updates and security patches across regional systems, in coordination with central IT teams.
• Maintain backup systems, and perform regular data recovery testing to prevent data loss in case of system failures.
• Log and resolve technical incidents using ticketing systems, and escalate unresolved issues to higher-level support when needed.
• Coordinate IT infrastructure support during audits, VIP visits, and emergency drills as per standard aviation protocols.
• Ensure all IT systems comply with DGCA, ICAO, and AAI cybersecurity and operational policies.
• Liaise with vendors for hardware procurement, AMC services, and warranty claims for IT equipment.
• Support the South Region Office with regional coordination, including data reporting, server sync, and email management.
• Provide support during critical airport systems' failover, disaster recovery, and server migration projects.
• Keep detailed documentation of network diagrams, asset registers, service records, and standard operating procedures.
• Assist in the maintenance and troubleshooting of the biometric attendance system across different airport terminals and offices.
• Support ATC-related applications like AMSS (ATS Message Switching System), AFTN, and other proprietary aviation tools.

• Closely monitored system performance, ensuring proper and efficient working order, promptly troubleshooting issues as they arose.
• Trained staff on new programmes, systems, software and applications through presentations and demonstrations.
• Installed and configured hardware onto computers.
• Maintained an extensive knowledge of all relevant operating systems and platforms, including Windows.
• Provided technical support to 100+ staff for hardware and software issues, fault finding issues efficiently and fixing them within deadlines.
• Skilfully and independently diagnosed and resolved complex system issues within tight deadlines.
• Set up new user accounts, passwords and workstations according to manager request, permissions and job title.
• Trained staff on latest technologies and system updates through presentations and demonstrations.
• Replaced, repaired or upgraded defective or outdated components within hardware when needed.
• Provided technical support on systems, software and applications to staff when needed.
• Set up systems, computers, software and new user accounts for employees.
• Network Administration: IP Configuring and maintaining in all department systems, ensuring the stable operation of the computer networks, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.
• Configure network hardware such as servers, routers, and switches.
• Upgrade, repair, and maintain computer networks.
• Troubleshoot various network issues.
• Assist network architects with the design of network models whenever needed.
• Manage servers and operating systems.
• Implement security measures.
• UTP cable crimping.
• System Management: Maintaining systems and recorded taken as a document, verifying new system when it arrives and cross verify the configuration of that system, replacing the old mouse and keyboards when its get problem, mapping the systems serial numbers and submitting to store, replacing UTP cables when it get problems, maintaining conference hall and setting up for Video Conference Meetings, shifting Systems.
• Desktop Admin: Handle technical support issues for users as they arise, install, configure, upgrade, maintain and support desktop systems based on In-Charge requests, develop preventive maintenance procedures to avoid system failures, maintain servers, computers printers, and other software and hardware peripherals, troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions, perform repairs and replacements of software and hardware peripherals, oversee inventory management of software and hardware components, maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities, install antivirus software and oversee software license renewals, UPS Monitoring and maintaining, Photo Copy Machine Monitoring and maintaining.
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