Kislay Kumar
Navi Mumbai
Summary
- More than five years of business operations, strategy, and customer excellence experience in online/offline B2B, B2C, distribution, and enterprise sales.
- Key strengths include innovating, analyzing, researching, organizing, and problem-solving across diverse functions with a customer- and business-centric approach.
- A balanced mix of EQ and IQ, a sharp, quick learner, self-driven, a multi-tasker, and willing to take initiative.
- Tools and technology: SAP CRM/ERP, TMS, Tableau, and MS Office.
Overview
5
5
years of professional experience
Work History
Assistant Manager Supply Chain
Qwik supply chain private limited
Navi Mumbai
04.2025 - Current
- Reduced order processing costs by 40% by implementing a box-in–box-out packaging model, consolidating 10–20 phones per master box (brand-wise), and optimizing third-party handling charges for distribution orders.
- Streamlined distribution operations by correcting order placement outside the P1 warehouse, and consolidating shipments to improve cost efficiency and delivery speed.
- Identified optimal order quantities for FTL dispatch, resulting in a 10% reduction in transportation costs across the distribution business.
- Reduction in delivery TAT by 25% via optimization of network, pincode serviceability, and identification of local courier.
- Streamlined vendor management and routing using SAP and TMS, improving tracking accuracy.
- Conducted weekly business reviews, driving service KPI improvements, and cost savings.
- Strengthened inventory hygiene through audits, improving accuracy, and preventing losses.
Senior executive supply Chain nanagement
Qwik supply chain private limited
Navi Mumbai
01.2023 - 04.2025
- Oversaw logistics, transportation, and customer service forward and reverse operations, ensuring efficient delivery from the warehouse to the end user.
- Developed and executed strategic plans for distribution and on-time dispatch.
- Monitored third-party courier vendors' performance, focusing on on-time and damage-free deliveries.
- Analyzed delays and damages to implement corrective actions, and prevent recurrence.
- Insurance and debit clearance for the return of lost, damaged, short shipments, wrong shipments, or mismatched shipments received in the warehouse.
- Minimized return to vendor (RTV) losses by driving a process change in RTV POS, allowing brands to accept DOA units with digital DOA letters for online orders where hard copies were unavailable.
- Prepared and analyzed WBR and QBR reports for logistics progress.
SCM Customer Escalation Executive
Reliance Digital (Sankalp Manpower)
09.2020 - 12.2022
- Ticket resolution TAT reduction by 30% using customer engagement, information visibility, and operational improvement.
- Resolved high-volume customer escalations, improving service recovery, and satisfaction.
- Standardized operations by developing SOPs across service centers.
- Analyzed KPIs to identify gaps, enabling cost savings, and improved service quality.
Education
BCA -
Rabindranath Tagore University
07.2023
Diploma - Electronics
Pillai HOC Polytechnic
06.2020
Skills
- Business operations
- Customer excellence
- Strategy and transformation
- Strategy and transformation
- Stakeholder management
- Process excellence
- Cost optimization
Accomplishments
FOFO Supply Chain Optimization:
• Reduced transportation costs and delivery time by redesigning forward and return order journeys for franchise stores.
• Created a structured escalation process for post-delivery store issues, improving resolution efficiency.
Ship from Store (SFS) – Hyperlocal Delivery Model:
• Enabled 2-hour hyperlocal delivery by designing store workflows, rider journeys, and reverse logistics frameworks.
• Defined order processing workflows and packing standards to streamline store operations.
• Reduced transportation costs and delivery time by redesigning forward and return order journeys for franchise stores.
• Created a structured escalation process for post-delivery store issues, improving resolution efficiency.
Ship from Store (SFS) – Hyperlocal Delivery Model:
• Enabled 2-hour hyperlocal delivery by designing store workflows, rider journeys, and reverse logistics frameworks.
• Defined order processing workflows and packing standards to streamline store operations.
Timeline
Assistant Manager Supply Chain
Qwik supply chain private limited
04.2025 - Current
Senior executive supply Chain nanagement
Qwik supply chain private limited
01.2023 - 04.2025
SCM Customer Escalation Executive
Reliance Digital (Sankalp Manpower)
09.2020 - 12.2022
BCA -
Rabindranath Tagore University
Diploma - Electronics
Pillai HOC Polytechnic