Kitty Laliwala Kamath
Mumbai
Summary
Operations and HR Admin Manager with extensive experience in facilities management and vendor relations at SUPERSEVA SERVICES PVT LTD. Implemented logistics process improvements that boosted operational efficiency and ensured timely material supply. Proven leadership skills foster collaboration and enhance client satisfaction. Proficient in Microsoft Office, contributing to effective team performance.
Overview
21
21
years of professional experience
Work History
Operations / HR Admin Manager
SUPERSEVA SERVICES PVT LTD
09.2018 - 11.2023
- Actively involved in managing office correspondence and general administration, including personnel management, welfare management, and maintaining client relationships for various services.
- Sourced potential vendors in compliance with the company policies, developed the vendor, and ensured the supply of the raw materials at the right time and at a competitive price.
- Independently looked over the logistics operations of the company for the Mumbai region.
- Bulk hiring is done from portals and various institutes, conducting campus recruitment drives for various regions, onboarding new employees, and handling employee relationships for various regions.
- Arrange for personality development training for the front office staff.
- Vendor management and WPS audits were conducted to assess the internal auditing skills and work output.
Operations/Admin Manager
ARRUSH CONCIERGE SERVICES PVT LTD
06.2012 - 08.2018
- Managed administrative operations while responsible for regular record keeping, maintenance and updated various departments.
- Liaised with vendors, negotiated with them to provide specifications and ascertaining adherence to the policies and procedures; identified & developed vendor source for achieving cost effective purchases and reduction in delivery time for the purchase of various items.
- Acquired and built new client relationships & client servicing.
- Ensured timely resolution to problems faced by the clients and offered customized solutions to them.
- Generated MIS reports on various administrative developments, preparation of bills and generation of various reports while coordinating with the cross functional departments for the plans, strategies & other administrative activities of the company.
Customer Relations Manager
GOOD MORNING CONCIERGE SERVICES PVT LTD
12.2009 - 05.2012
- Company Overview: (Services offered to residents to arrange all utilities at the doorstep)
- Implemented effective and robust strategies to promote the company’s brand image and create awareness among the customers.
- Acted as one-point contact for all administrative matters like Time keeping and attendance, canteen management with high focus on Food Safety and Hygiene, guest house management, maintenance, mobile phones, logistics and courier services, procurement, storage and issue of stationery.
- Identified and developed potential sources of supply and purchase initiatives to conclude purchase contracts on most competitive rates/commercial terms and conditions with deft application of negotiation skills.
- Looked after maintenance of various Assets and finalizing, renewal & amendment of annual maintenance contracts with reputed service providers to ensure operational availability facilities at all times; managed preventive & reactive maintenance of facilities and building in pre-stipulated time frame.
- Liaison for printing of visiting cards, ID cards and name plates and travel/ hotel bookings.
- Followed up with staff and new hires for timely joining and submission of required documents while helped preparation of relevant checklist and joining report on weekly basis.
- Maintained customer database and updating them about promotional packages and special offers.
- Responsible for planning and forecasting the manpower requirement.
- Handled contractor management and analyzed security needs of the organization.
- Drove security management initiatives to prevent external and internal theft and incident of loss to the assets, information and manpower from the premises.
- Coordinated with internal departments regarding the client requirements and marketing department regarding the payment collection and maintaining the relations with the clients.
- Responsible for quality lead generation entailing increase in revenues by taking references from the clients.
- Promptly addressed customers' queries/complaints and evolving resolutions with minimum turnaround time.
- (Services offered to residents to arrange all utilities at the doorstep)
Senior Sales Executive
THOMAS INTERNATIONAL PUBLISHING COMPANY LTD
10.2008 - 05.2009
- Built a good customer relationship leading to higher customer retention.
- Planned sales targets to meet business objectives.
- Ensured that all statutory requirements pertaining to Sales and Operation are complied with and in time.
- Provided accurate and timely information pertaining to sales, industry, and competition in the area for periodic reviews.
- Motivated team of 5-10 people to ensure delivery of Business objectives; fostered a culture where the team members are encouraged in taking initiatives.
- Handled conflicts amongst team members effectively; ensured implementation of Work Ethics & Discipline amongst team members.
- Prepared and consolidated weekly and monthly forecast reports.
Admin & HR Manager
Archers HR & Training Consultants
03.2003 - 08.2008
- Managed the role successfully and handled contractor manpower, Employer-Employee relation; dealt with Government Bodies like Provident Fund Office & Labour Office, (quarterly and annual returns).
- Involved in maintenance of Personal files, wage sheet, leaves of staff and workmen; maintained monthly documents and returns for HR clearance for bill processing of the company.
- Handled processing of all types of bills related to Car, Telephone, Petrol, Stationery, Guest House maintenance bills, Courier and Canteen; supervised housekeeping & Canteen activities & fulfilling their material requirements.
- Looked after purchase, requisition, repair, maintenance and event management, safety days, Flag Hosting ceremony, Scholarship award & get together function.
Education
MBA - Business Management
Bimtech Institute of Management
Delhi Bachelor of Arts -
L.S. Raheja Collage
Skills
- Facilities management and oversight
- Office administration
- Franchise operations
- Project management
- Asset control
- Team leadership
- Safety and security management
- Liaison and coordination
- Housekeeping management
- Procurement and distribution
- Workforce management
- Vendor relations
- Cross-functional leadership
- Training and development programs
- Logistics coordination
- Microsoft Office proficiency
- In-house systems expertise
- Windows applications proficiency
- Internet applications expertise
References
Available on request
Languages
- English
- Hindi
- Marathi
- Gujarati
Timeline
Operations / HR Admin Manager
SUPERSEVA SERVICES PVT LTD
09.2018 - 11.2023
Operations/Admin Manager
ARRUSH CONCIERGE SERVICES PVT LTD
06.2012 - 08.2018
Customer Relations Manager
GOOD MORNING CONCIERGE SERVICES PVT LTD
12.2009 - 05.2012
Senior Sales Executive
THOMAS INTERNATIONAL PUBLISHING COMPANY LTD
10.2008 - 05.2009
Admin & HR Manager
Archers HR & Training Consultants
03.2003 - 08.2008
MBA - Business Management
Bimtech Institute of Management
Bachelor of Arts -
L.S. Raheja Collage
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