Kiwaswet Dkhar
Bengaluru
Summary
Dynamic Online Store Manager at The Indian Ethnic Co. with expertise in product listing and performance reporting. Proven track record in enhancing customer satisfaction through effective shipping coordination and active listening. Skilled in developing sales strategies that drive engagement and optimize inventory management, ensuring a seamless shopping experience.
- Online Sales & E-commerce Operations
- Fashion Design & Trend Forecasting
- Merchandising & Inventory Management
- Product Development & Sourcing
- Fabric & Trim Procurement
- Customer Engagement & Styling
- Visual Merchandising
- Market Research & Consumer Insights
- Project Coordination
- Hand Sketching & Creative Design
- CorelDRAW
- Record & File Maintenance
Overview
6
6
years of professional experience
Work History
Online Store Manager
The Indian Ethnic Co.
Bengaluru, India
10.2025 - Current
- Managed daily operations of online store, ensuring seamless user experience.
- Assisted in inventory management to optimize stock levels and product availability.
- Coordinated with the marketing team to implement promotional campaigns effectively.
- Responded to customer inquiries, providing timely support and solutions.
- Executed order fulfillment processes, ensuring accuracy and efficiency in deliveries.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Monitored website performance metrics to enhance user engagement and sales.
Assistant Designer & Merchandising Executive
MissMomo
Bengaluru, India
11.2022 - 09.2025
- Collaborated with design team to develop seasonal collections, enhancing brand identity and aesthetics.
- Assisted in creating detailed technical sketches and specifications for production, ensuring design accuracy.
- Conducted market research to identify trends and consumer preferences, informing design direction.
- Coordinated with vendors and suppliers to source materials, optimizing quality and cost-effectiveness.
- Facilitated communication between designers and production teams, ensuring timely project completion.
- Supported the creation of innovative designs through research, sketching, and prototyping.
- Utilized advanced software tools such as Adobe Creative Suite to produce visually stunning designs that met clients'' expectations.
- Developed prototype designs for broad range of products within design portfolio.
- Ensured adherence to brand guidelines when developing designs for various marketing channels, resulting in cohesive visual identities for clients'' campaigns.
Junior Merchandiser
Collage Shop India
07.2022 - 10.2022
- Analyzed market trends to inform product selection and inventory management.
- Collaborated with vendors to ensure timely delivery of merchandise.
- Assisted in visual merchandising strategies to enhance customer experience.
- Monitored stock levels and coordinated reordering processes efficiently.
- Coordinated with cross-functional teams to streamline product launches.
- Implemented loss prevention measures through diligent monitoring of inventory levels and adherence to company protocols regarding shrinkage control.
- Developed strong relationships with vendors, fostering collaboration on promotional activities and exclusive deals.
- Reduced excess inventory costs by conducting regular stock audits and initiating clearance promotions when necessary.
Assistant Fashion Designer
Roshan Kumar Designer Studio
Mangalore
04.2020 - 06.2022
- Collaborated on design concepts, enhancing creative vision and aligning with client preferences.
- Assisted in fabric selection, ensuring quality materials met design specifications and project timelines.
- Developed detailed sketches and technical drawings for garment production, improving communication with manufacturing teams.
- Conducted trend research to inform seasonal collections, contributing to innovative design strategies and product relevance.
Education
High School Diploma -
Mangalore Institute of Fashion Technology
Mangalore Institute Of Fashion Technology08-2020
High School Diploma -
Diploma in Commercial Practice
Nitte05-2016
SSLC -
Vanashree Residential High School
Shimoga04-2013
Skills
- Product listing
- Merchandising strategies
- Performance reporting
- Shipping coordination
- Supplier negotiations
- Cross-selling techniques
- Returns management
- Sales strategy development
- Inbound call management
- Price quoting
- Active listening
- Relationship building
- Sales operations
Timeline
Online Store Manager
The Indian Ethnic Co.
10.2025 - Current
Assistant Designer & Merchandising Executive
MissMomo
11.2022 - 09.2025
Junior Merchandiser
Collage Shop India
07.2022 - 10.2022
Assistant Fashion Designer
Roshan Kumar Designer Studio
04.2020 - 06.2022
High School Diploma -
Mangalore Institute of Fashion Technology
High School Diploma -
Diploma in Commercial Practice
SSLC -
Vanashree Residential High School