Famer on weekends and takes the music where I go
KJ VIGNESH
Senior Technical Support Engineer
Palakkad
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance to drive best user experience.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Senior Technical Support Engineer
Zoho Corporation
Chennai
02.2018 - Current
- Serve as primary point of contact for support relating to owned solutions and products.
- Respond to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Gather trend data from customer calls and interactions.
- Maintain response times to support business continuity.
- Travel to customer site visits to respond to specific technical questions.
- Contribute to videos for marketing, sales, webinars and training.
- Attend events on behalf of the company.
Sales Person
Decathlon Sports India - Padur (Part-timer)
Chennai
03.2016 - 01.2018
Education
B.Tech - civil engineering
Hindustan Institute of Technology & Science, Hindustan University
Chennai 09.2014 - 05.2018
Senior Secondary - Computer Science And Programming
Vyasa Vidya Peethom
PalakkadSkills
Scenario Manual Design
Other Skills
State level Watercolorist
Sunday league footballer
Interests
Timeline
Senior Technical Support Engineer
Zoho Corporation
02.2018 - Current
Sales Person
Decathlon Sports India - Padur (Part-timer)
03.2016 - 01.2018
B.Tech - civil engineering
Hindustan Institute of Technology & Science, Hindustan University
09.2014 - 05.2018
Senior Secondary - Computer Science And Programming
Vyasa Vidya Peethom
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