Summary
Overview
Work History
Education
Skills
Other Skills
Interests
Timeline
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KJ VIGNESH

KJ VIGNESH

Senior Technical Support Engineer
Palakkad

Summary

Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance to drive best user experience.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Senior Technical Support Engineer

Zoho Corporation
Chennai
02.2018 - Current
  • Serve as primary point of contact for support relating to owned solutions and products.
  • Respond to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explain technical information in clear terms to non-technical individuals to promote better understanding.
  • Gather trend data from customer calls and interactions.
  • Maintain response times to support business continuity.
  • Travel to customer site visits to respond to specific technical questions.
  • Contribute to videos for marketing, sales, webinars and training.
  • Attend events on behalf of the company.

Sales Person

Decathlon Sports India - Padur (Part-timer)
Chennai
03.2016 - 01.2018

Education

B.Tech - civil engineering

Hindustan Institute of Technology & Science, Hindustan University
Chennai
09.2014 - 05.2018

Senior Secondary - Computer Science And Programming

Vyasa Vidya Peethom
Palakkad

Skills

    Scenario Manual Design

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Other Skills

State level Watercolorist

Sunday league footballer

Interests

Famer on weekends and takes the music where I go

Timeline

Senior Technical Support Engineer

Zoho Corporation
02.2018 - Current

Sales Person

Decathlon Sports India - Padur (Part-timer)
03.2016 - 01.2018

B.Tech - civil engineering

Hindustan Institute of Technology & Science, Hindustan University
09.2014 - 05.2018

Senior Secondary - Computer Science And Programming

Vyasa Vidya Peethom

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KJ VIGNESHSenior Technical Support Engineer