K Kiran Kumar

• Lead a team on a portfolio of small, medium and large sized projects that may significantly affect the organization at the BU and LOB level
• Supervise the work of Project Managers and other project staff and work with external consultants to ensure deliverables
• Management responsibilities for project team, involving people, budget, planning and delivering
• Work closely with Business partners, Transformation and Product teams to build product roadmap
• People Management (~ 4 FTE/Sub cons): Performance Management, Feedback, Training/Coaching, Appraisal, conflict management etc.
• Vendor management (i.e. Identify, Invite, Shortlist, Interview, Select, Billing and Periodic assessment)
• Ensure funding is secured for all the business cases /programs (i.e. Capex and Opex funding)
• Monitor and report, Forecast vs Actual billing projection based on the vendor rate card agreed
• Work closely with finance team to review and approve monthly/project funding (JIRA
• Review and approve T&M (Time & Material) subcontractors work packages (monthly)
• Identify projects/programs which needs to follow waterfall vs agile delivery model
• Identify and recommend projects/programs which are suitable for Scaled agile
• Work closely with the E2E design/Architects to ensure optimal solution is delivered which is scalable and efficient
• Supervise/Chair scrum of scrums to ensure all agile programs/projects are on track
• Track and Report project status and metrics in executive delivery board meetings
• Manage and mitigate project issues and risks
• Ensure project team is following change management processes
• Ensure S&T (demo) sessions with all end user stakeholder before deployment
• Lead UAT, PDT and secure sign-offs
• Track consumption and ensure realization of business benefits specific to each business case / program
• Working knowledge of project management tool i.e. MS Teams, JIRA, Office 365 and SharePoint

• Manage multiple programs to execute development projects
• Collaborate with Strategists, Portfolio Area Leaders, BU leaders to ensure smooth adoption of project
• Conduct agile ceremonies (Scrum, Sprint planning, Estimation, Backlog grooming, Release planning and Retrospective)
• Manage multiple Strategic projects along with Production engineering projects
• Ensure high client satisfaction with high quality product/defect fix delivery
• Coach and lead Associate Project Managers and Business Analysts
• Prepare and assist executives to develop quarterly status review deck
• People management: Team span of 3 Lead Architects managing 40 employees
• End to end project management activities (Requirement gathering, Design, Coding, Integration Testing, First Client Adoption, Go Live and General Availability)
• Lead multiple agile team (includes Engineers, Architects, Test Analysts, Solution Designers and Test Designers)
• Coordinates work cross-functionally as defined by project requirements, performing feasibility and impact assessments
• Implement and monitor continuous improvement in processes, procedures and outcomes
• Develop program roadmaps
• Maintain and publish Lego plans for programs to leadership team and other stakeholders
• Ensure project compliance (Code reviews, Design reviews, Test plan reviews etc.)
• Facilitate collaboration between agile teams and product owners
• Facilitate and coordinate release management
• Publish/maintain weekly status and performance reports for Executive program review board

• End to End Project management of Pramata enterprise software implementation
• People management: Team span of 3 leads managing 60-70 employees
• People Management: Performance Management, Feedback, Training/Coaching, Appraisal, conflict management etc.
• Manage contract management projects. Initiate, Plan, Execute, Control and Closure.
• Coordinate project management effort with internal and external stake holders.
• Create project plan
• Partner with solutions team to understand business requirements and provide business solutions
• Maintain WBS for all active projects
• Prepare estimation for upcoming projects
• Coordinate with product manager/engineering team for feature enhancement requests from clients
• Track and ensure resolution of project issues
• Authorize project related change requests
• Monitor and report project health i.e. Actual vs Planned cost and schedule
• Company wide initiatives i.e. Set up Project management processes, Operations metrics and product enhancements

• As an End to End IT Project Manager, my responsibility was to manage approved IT and systems projects. Technical design, development and implementation activities.
• Effective people management, managing 30-40 employees
• People Management: Performance Management, Feedback, Training/Coaching, Appraisal, conflict management etc.
• Expert service delivery management
• Improved quality and client reference ability by addressing systemic root causes via a robust quality management system.
• SLA and SLO management ensuring smooth delivery execution.
• Maintained at most focus and adherence to Business controls and compliance
• Worked as Transition lead for EUS Lift and Shift projects. (Suncor Helpdesk and CTS).
• Built strong customer relationship by providing quality service and value adds.
• Effective and robust Knowledge Base Management.
• Strong financial management process put in place by implementing GDF/Lean Principles.
• Handled technical and account level escalations. Identified process/procedure/knowledge gaps and formulated processes to bridge these gaps.
• Pool manager for Lean/GDF accounts (3 pooled accounts), resulting in 3 FTE yield. Revenue conversion of 40 K USD.
• Lead a team to follow ITIL principles as part of service desk operations
• SME in service desk operations including L1 Network troubleshooting, Email Client issues, Software application issues etc.

· Handling inbound Technical fault calls for US Based Internet Service Provider

· Troubleshoot Connectivity Issues for Windows Operating Systems

· Trouble shooting connectivity issues with modems and routers. Configuration of modems and routers

· Trouble shooting issues with MS outlook and Outlook Express emailing and checking the POP and SMTP protocols

· Trouble shooting issues with Active Directory