Summary
Overview
Work History
Education
Skills
Personal Information
Training
Disclaimer
Timeline
Hi, I’m

K Kranthi Kumar Reddy

Reservation & Customer Service Manager
Dwarka Sectore 23,New Delhi
K Kranthi Kumar Reddy

Summary

Career Objective:

Experienced sales and operations professional with a strong background in the travel industry. Seeking a leadership role to drive sales growth, optimize operations, and deliver outstanding customer service. Eager to leverage extensive experience in sales & customer service management to spearhead strategic initiatives and contribute to organizational success.

Overview

2
years of professional experience
4
Languages

Work History

Intero Solutions Pvt Ltd

Sales Manager operations
10.2023

Job overview

  • Provide effective leadership and guidance to the team of 40 Agents and 4 Team Leaders, fostering a positive and high-performing work environment
  • Set clear sales targets and performance goals for the team, and monitor progress towards achieving them
  • Conduct regular team meetings, performance reviews, and coaching sessions to motivate and develop team members
  • Develop and implement sales strategies to drive flight sales and meet revenue targets, taking into account market trends, competitor analysis, and customer needs
  • Ensure that all customer interactions are handled with professionalism and empathy, and that customer inquiries and concerns are addressed promptly and effectively
  • Monitor customer feedback and satisfaction levels, and take proactive measures to enhance the overall customer experience
  • Prepare regular reports and presentations on sales performance, revenue trends, and key performance indicators (KPIs) for senior management review
  • Conduct regular audits and quality assurance checks to maintain high standards of service delivery and adherence to best practices.

Dyninno India Pvt Ltd

Reservations Team leader operations
01.2021 - 06.2023

Job overview

  • Effectively managed customer escalation calls, providing timely resolutions and ensuring customer satisfaction for all international destination reservations
  • Led and supervised a team of 15 individuals, actively supporting them in achieving their monthly targets by setting goals in the SAP and increasing incentives
  • Consistently met and exceeded monthly targets set by management in terms of achieving the revenue, Csat, AHT and managing the team shrinkage and attrition
  • Cultivated strong relationships with travel trade and corporate clients, resulting in increased sales and revenue
  • Deliver exceptional customer service, empower others, monitor and train employees, communicate effectively, solve problems, demonstrate integrity, and exhibit emotional intelligence
  • Arranged and conducted team meetings, one-on-one coaching sessions, and call-listening sessions with agents to enhance their performance, foster teamwork, and align with company goals.

IndiGo Airlines

Customer Service Executive
12.2020

Job overview

  • Provided exceptional customer service across various touch points including Reservation, Check-in counters, Boarding gates, and arrivals
  • Checking the all passport & Visa information for the passengers traveling to international destinations (Middle East, Asia & Europe) along with codeshare airline partners
  • Proactively addressed customer inquiries and concerns, consistently striving to create delightful moments for passengers
  • Collaborated effectively with team members to ensure smooth flight operations and passenger satisfaction.

InterGlobe Technologies Pvt Ltd

Lead Associate Operations
09.2015

Job overview

  • Supervised and led the IndiGo Get Packing team, overseeing flight, hotel bookings and visa assistance to ensure a seamless travel experience for customer and corporate client
  • Effectively handled escalations and resolved social media cases to maintain high customer satisfaction levels
  • Worked diligently on improving the Net Promoter Score (NPS) to enhance overall customer experience & our travel partners
  • Coordinated with vendors and hotels to secure favorable contract rates, optimizing cost-effectiveness for the company
  • Provided top-notch service to customers and successfully resolved their complaints.

Education

Sabarmati University

B.com
01.2020 - 04.2023

University Overview

National Institute of open school

Intermediate 12th
01.2011

University Overview

Municipal High School, Nandyal

SSC
01.2009

University Overview

Skills

Work Flexibility: Flexible to work both independently and collaboratively in rotational shiftsProblem-Solving: Quick to respond to and resolve problems as they ariseRelocation: Willing and ready to relocate as necessary for job requirements

Apollo , Sabre , Amadeus GDS Reservation Software

Comprehensive Geographical Knowledge of airports, cities and routings for better fareSkilled in online reservations systems, negotiation techniques and visa related requirementsAdvanced skills in Microsoft Excel, Word, and PowerPointEffective oral, written and negotiation skills

Business Planning

Sales Tracking

Client Relationship Management

KPI Tracking

Profitability Optimization

Staff Management

Sales Operations & Customer Happiness

Personal Information

Personal Information
  • Father's Name: Mr. Srinivasa Reddy.K
  • Date of Birth: 05/06/1994
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Training

Training
Airport and Airline Management Training, PTC Aviation Chennai

Disclaimer

Disclaimer
I hereby declare that the above particulars are true to the best of my knowledge.

Timeline

Sales Manager operations
Intero Solutions Pvt Ltd
10.2023
Reservations Team leader operations
Dyninno India Pvt Ltd
01.2021 - 06.2023
Sabarmati University
B.com
01.2020 - 04.2023
Lead Associate Operations
InterGlobe Technologies Pvt Ltd
09.2015
National Institute of open school
Intermediate 12th
01.2011
Municipal High School, Nandyal
SSC
01.2009
Customer Service Executive
IndiGo Airlines
12.2020
K Kranthi Kumar ReddyReservation & Customer Service Manager