K LAKSHMU NAIDU
Lenovo Sales Pro & Desktop Support
KAKINADA
Summary
Profile Summary Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Lenovo Retails Sales Executive
Lenovo, V5 Global Services Pvt .Ltd
KAKINADA
2016.10 - Current
- Totally 5 Years)
- Roles & Responsibilities of My present job:
- Required Operating system installation at client location and with their requirements
- Identifying hardware issue & solving
- If customer ask about any product related questions about laptop & desktop confer I gave suggestions
- After take a call from customer I follow up and update customer status about that related issue & customer status and information
- Technical assistance over the phone or email
- Record events & problems and their resolutions in logs
- Asset Management
- Video conferencing Equipment configuration like cisco etc.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product.
- Assisted patients in filling out check-in and payment paperwork.
- Engaged with customers to build rapport and loyalty.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
Education
Masters of Business Administration - Human Resources Management
Rajiv Gandhi Institute of Management & Science
KAKINADA 2015.05 - 2017.09
BA -
Andhra University
Visakhapatnam, AP 2010.03 - 2014.07
SSC -
At Samsthanam High School
Bobbili 2007.05 - 2008.06
Certification
Good To Great Certification
Listening Music , Watching Movies,Playing Cricket
I like AR Rehman Music & Ilayaraja and Devsri Prasad
I like My favorite Movie Is C/o Kanchara Palem
My Favorite Cricket Person Is Sachin & Ms Dhoni
Timeline
OMO Interdiction |W2
2022-02
OMO-Partner Backend |W2
2022-02
Good To Great Certification
2021-05
Good To Great Certification
2019-03
Lenovo Yoga 900 Certification
2016-12
Lenovo Retails Sales Executive
Lenovo, V5 Global Services Pvt .Ltd
2016.10 - Current
Masters of Business Administration - Human Resources Management
Rajiv Gandhi Institute of Management & Science
2015.05 - 2017.09
BA -
Andhra University
2010.03 - 2014.07
SSC -
At Samsthanam High School
2007.05 - 2008.06
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