Summary
Overview
Work History
Education
Skills
Certification
Interests
Expertise - Technical Support Skills
Personal Information
Timeline
Generic
KM MARUFA

KM MARUFA

AWS Engineer
Delhi

Summary

3 months of hands-on Internship in IT support, where I provided technical assistance to end-users as a Desktop Support Engineer, resolved network and system-related issues, troubleshooted hardware, software, and operating system problems, and effectively identified and resolved technical issues. Additionally, I was actively involved in monitoring and maintaining IT equipment, performing software updates, and installing new software to ensure smooth day-to-day IT operations.

Overview

2023
2023
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Desktop Support Engineer

  • Provided technical assistance to end-users as a Desktop Support Engineer
  • Resolved network and system-related issues
  • Troubleshooted hardware, software, and operating system problems
  • Effectively identified and resolved technical issues
  • Actively involved in monitoring and maintaining IT equipment
  • Performing software updates
  • Installing new software to ensure smooth day-to-day IT operations

Education

Bachelor of Art -

Delhi University

12th - undefined

Board of high school and intermediate education

10th - undefined

Board of high school and intermediate education

Skills

AWS Skills

undefined

Certification

AWS Solution Architect Associate

Interests

Cooking food
Listening Music

Expertise - Technical Support Skills

Basic knowledge of EC2, S3, IAM, RDS, Can launch and manage EC2 instances, Know how to upload files to S3 buckets, Create and manage IAM users and roles, Use AWS CLI for basic commands, Familiar with basic Linux commands (ls, cd, cp, rm), Can manage users and permissions, Use SSH to connect to servers, Basic file and folder management, Know how to install packages (apt, yum), Experience in using ServiceNow for ticket creation and closure, Handled VPN issues and basic troubleshooting, Helped users with Wi-Fi password reset and connectivity issues, Performed basic laptop configuration and setup, Provided support for email setup and software installation, Resolved user issues through calls, chats, and remote access

Personal Information

  • Father's Name: Md Iqbal
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Desktop Support Engineer

12th - undefined

Board of high school and intermediate education

10th - undefined

Board of high school and intermediate education

Bachelor of Art -

Delhi University

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