K M NARENTHIRAN
Maraimalainagar
Summary
- Ticketing & Reservation
- Mishandling Baggage
- Sales & Marketing
- Safety and Security
- Ramp & Operation Functions
- Dangerous Goods Regulation
- Leadership Traits
- Customer Experience
Overview
11
11
years of professional experience
Work History
Duty Officer-Customer Experience and Operations
AI AIRPORT Service ltd
Chennai
03.2014 - Current
- Demonstrated proficiency across various aviation roles, including counter, ramp, baggage and arrival operations within the airline industry.
- Exercised leadership as a Duty Manager at both Domestic and International terminals,ensuring seamless airline operations.
- Played a pivotal role in optimizing staff roster and daily allocation management within the operations department
- Possess advanced knowledge of aviation ticketing platform.
- Extensive expertise extends to Amadeus control system(DCS).
Marketing Executive
Sri Vinayaka Engineering works
- 02.2014
- The duties include assisting the sales team and clients, understanding the technical aspects of a product, executing marketing ideas and campaigns, advising the company products.
Contact centre executive
Adventity BPO Global Service LTD
- Refreshing the pending loan amt to renewal and collect the 3 buckets payments from the customers and also recovering the loan amount.
Relationship Executive
ICICI BANK LTD
- As a relationship executive, my job is to open current a/c for the merchants who apply for swiping machine.
Education
Master of Business Administration (HR & Marketing) - HR & Marketing
Bharath School of Business, Selaiyur, Chennai
01-2011
Bachelor of Computer Application -
University of Madras, Chennai
01.2006
Skills
- Dangerous Good course CAT 9,10
- Achieved Airport service training with AAI
- Completed AVSEC security program with BCAS
- completed VISA workshop course with Indian Immigration, US Embassy, and Canadian Immigration
Accomplishments
- Provided support when required in various stations like Vizag, Mysore, Belgaum, Pondicherry and Tirupati
- Certified Train The Trainer in Air India Amadeus system and Product & Policies of Air India
Personal Information
- Father's Name: V.Mohan
- Date of Birth: 04/29/83
- Gender: Male
- Nationality: Indian
- Marital Status: married
Affiliations
- Aviation specialist with 11 years of experience in customer experience, ground operations within airline industry and 07 years of experience in sales and marketing in different organizations. Expert in ramp operations, baggage handling, and operations management. Successfully managed various Airline operations. Seeking a manager position at a company where i can leverage my expertise to support efficient airline operations and customer satisfaction.
Languages
- English
- Tamil
DECLARATION
I, K.M.NARENTHIRAN do hereby conform that the information given above is true to the best of my knowledge.
Timeline
Duty Officer-Customer Experience and Operations
AI AIRPORT Service ltd
03.2014 - Current
Marketing Executive
Sri Vinayaka Engineering works
- 02.2014
Contact centre executive
Adventity BPO Global Service LTD
Relationship Executive
ICICI BANK LTD
Master of Business Administration (HR & Marketing) - HR & Marketing
Bharath School of Business, Selaiyur, Chennai
Bachelor of Computer Application -
University of Madras, Chennai
Similar Profiles
ILAKKIYA RILAKKIYA R
Customer service Executive at AI Airport Service LtdCustomer service Executive at AI Airport Service Ltd
SATHISH SSATHISH S
Customer Service Executive at AI Airport Service LimitedCustomer Service Executive at AI Airport Service Limited
Rajeshwar RansubheRajeshwar Ransubhe
Jr. Officer at AI Airport Service Ltd.Jr. Officer at AI Airport Service Ltd.
VAISHNAVI BVAISHNAVI B
School Principal at Sathy Nursery and Primary SchoolSchool Principal at Sathy Nursery and Primary School
Kalaivani MKalaivani M
Customer Service Representative at K.s Bikes YamahaCustomer Service Representative at K.s Bikes Yamaha