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Knowledgeable and dedicated customer service professional with extensive experience in Call Center and Medicaid industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

PROFESSIONAL OBJECTIVE To obtain a position in a diverse work environment; where my combined administrative, analytical, technical, organizational and managerial skills and experience are relevant— that will simultaneously offer room for growth and advancement. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize client satisfaction. Dedicated to organization and collaboration with over 5 years in customer service and finance industry. Trained in Financial Sales and Service with excellent loan processing and servicing skills.

 Organized Team Leader that builds positive rapport, inspires trust and guides team toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 16 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. 

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Friendly Member Advocate with experience working with people of diverse backgrounds. Skilled in interpersonal communication, conflict resolution, training and development. Always willing and able to help out fellow coworkers with questions and escalations. Proficient at employing techniques to keep members happy and being a team player. Member focused with attention to detail and ability to develop good relations for member loyalty and retention.

Km Ujala

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Bachelor of Arts - Hindi

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Bachelor of Arts - Hindi

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