Km Deepa

• Proficient in facilitating KYC processes by guiding customers through VKYC.
• PKYC and Biometric KYC procedures, ensuring strict compliance with regulatory standards.
• Facilitate personal loan approvals by providing comprehensive assistance and guidance to customers.
• Maintain a High Quality(95+) score through quality interactions and problem-
  solving.
• Actively promote and sell credit card products to eligible customers, achieving sales targets.
• Manage emails professionally, ensuring timely responses and resolution of customer concerns.
• Demonstrate exceptional customer service skills in handling inquiries and resolving issues.
  Drive sales by effectively promoting banking products and services to customers.

AWARDS AND ACHIEVEMENTS

• Best General Insurance Performer award for two consecutive months.
• Achieved highest quality score above 97 for customer resolution.
• Best Employee Award for the year 2023 at Kotak RNR.

Digital Officer

CUSTOMER SUPPORT EXECUTIVE

• Identify and assess customer needs to achieve CSAT.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Proficient in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, for graphic design projects.
• Skilled in utilizing Canva for creating visually appealing digital marketing materials and social media content.
• Experienced in implementing SEO strategies to optimize digital content for search engines and enhance online visibility.