Km Kranti
Basti,U.P
Summary
Customer Service Specialist experienced in prioritizing and multitasking within fast-paced environments. Achieved high levels of customer satisfaction through effective communication and problem-solving skills. Focused on building relationships and enhancing customer loyalty to drive overall success.
Overview
8
8
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
BPO services
NOIDA
07.2023 - Current
- Resolved customer complaints efficiently while maintaining a positive attitude.
- Assisted customers with inquiries and issues through various communication channels.
- Documented customer interactions accurately in the company database.
CSA
Redstone
07.2022 - 02.2023
- Served customers at Redstone for 7 months, assisting with inquiries.
- Greeted customers and assessed needs to provide tailored assistance.
- Resolved customer complaints using effective communication techniques to enhance satisfaction.
Help Desk Associate
Govt Women Hospital, Uttar pradesh
Basti
12.2019 - 01.2022
- Provided technical support to hospital staff for various software and hardware issues.
- Assisted patients in navigating hospital services and resolving inquiries promptly.
- Documented and tracked help desk requests using ticketing system efficiently.
School Teacher
GVM Convent school
Basti
07.2018 - 07.2019
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to encourage student participation and critical thinking.
- Created assessments to evaluate student understanding and progress.
Education
M.A -
Siddharth Universityn kapilvastu
07.2016 - 07.2018
B.A Home Science -
DDU Gorakhpur
07.2013 - 07.2016
Intermediate/12th -
State Board Education, Uttar Pradesh
Basti 07.2011 - 07.2013
Matriculation/High School -
State Board Education, Uttar Pradesh
07.2010 - 07.2011
Skills
- Customer service
- Technical support
- Call center operations
- Customer relationship management
- Sales support
- Complaint tracking
- Conflict resolution
- Escalation management
- Negotiation techniques
- Product knowledge
- Problem solving
- Critical thinking
- Team collaboration
- Team development
- Effective communication
- Active listening
- Time management
- Quick learner
- Adaptable and keep the things in well ordered way
- Computer literacy
- Analysis the things better to proven work
- Process Knee interest & ample confidence about work
- Strong teamwork
- Strong teamwork
PERSONAL INFORMATION
Father'sName : Mr. Jug Ram
Disclaimer
Place: ............ Date: ............ (Km Kranti )
Languages
Hindi
First Language
Timeline
Customer Service Representative
BPO services
07.2023 - Current
CSA
Redstone
07.2022 - 02.2023
Help Desk Associate
Govt Women Hospital, Uttar pradesh
12.2019 - 01.2022
School Teacher
GVM Convent school
07.2018 - 07.2019
M.A -
Siddharth Universityn kapilvastu
07.2016 - 07.2018
B.A Home Science -
DDU Gorakhpur
07.2013 - 07.2016
Intermediate/12th -
State Board Education, Uttar Pradesh
07.2011 - 07.2013
Matriculation/High School -
State Board Education, Uttar Pradesh
07.2010 - 07.2011