Vicky Naidu

• Reviewed timesheets for accuracy and completeness before payroll processing.
• Processed payroll for over 90 companies weekly, bi-weekly, semi-monthly, and monthly.
• Ensured compliance with labor laws and company policies in payroll practices.
• Resolved payroll discrepancies through thorough investigation and corrective action.
• Performed manual calculations for retroactive pay adjustments and special payments as necessary.
• Created and maintained employee records, including new hires and terminations.
• Extracted data from payroll system to generate comprehensive reports for departments and vendors.
• Prepared end-of-period payroll tax returns and conducted mid-year and year-end balancing.

Assisted Virgin Media customers in UK with broadband, television, and landline services.

Resolved technical issues while promoting exciting offers and upselling subscriptions.

Connected emotionally with customers, demonstrating empathy and professionalism during interactions.

Built strong relationships by allowing customers to express emotions and addressing grievances effectively.

Achieved top performance in challenging sales campaigns among associates.

Utilized tools such as ICOMMS, ICARE, OUTAGE COMMUNICATOR, BADGER, and DISCOVER for efficient service.

Enhanced company reputation through exceptional customer service delivery.

• Facilitated insurance claims and disputes for PHH Mortgages policyholders.
• Guided customers through policy terms and conditions to ensure compliance.
• Navigated challenging interactions to maintain effective communication regarding policies and claims.
• Served as Subject Matter Expert for newly recruited agents, enhancing onboarding experience.
• Updated agent guidance materials to promote efficient problem resolution.
• Utilized BLACK KNIGHT, TRACK-ALL, and SMART-FLOW tools for streamlined operations.

• Coordinated regulatory filings, ensuring compliance with corporate governance standards.
• Managed company records, maintaining accurate documentation of corporate activities.
• Assisted in preparation of board meeting agendas and minutes for senior management.
• Organized shareholder meetings, preparing necessary materials for distribution.
• Maintained an up-to-date filing system for corporate records and documents.
• Prepared reports summarizing progress on strategic initiatives and goals.

Guided customers in managing bank accounts and provided essential information for account maintenance.

Educated clients on digital security, transaction processes, and available offers.

Addressed inquiries related to personal banking, mobile banking, and digital security.

• Assisted with questions regarding mortgages, credit cards, overdrafts, fraud detection, billing, and payments.