K.N.V. Manideep
Narasaraopet
Summary
Dynamic Food and Beverage Manager with a proven track record, excelling in operational audits and team leadership. Adept at enhancing customer satisfaction through innovative menu development and effective staff training. Committed to compliance and waste reduction, consistently achieving high standards in health and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cafe Manager
Sodexo @Google
Hyderabad
01.2023 - Current
- Managed daily operations for optimal efficiency.
- Achieved FOSTAC certification.
- Possess extensive knowledge of HSE audits including GIA, FSSAI, and Equinox.
- Engaged in forecasting meals and preparing menus.
- Conducted operational audits to verify compliance with established processes and policies.
- Ensured adherence to data requirements and reporting standards.
- Engaged consistently in initiatives to enhance team cohesion.
- Maintained adherence to health and safety standards.
- Oversees café operations ensuring seamless functionality.
- Streamlined operations by overseeing inventory management and procurement.
- Collaborated with the team to enhance overall user experience.
- Oversaw employee evaluations to enhance performance and ensure efficient management.
- Partnered with support groups to refine operational efficiency in the cafe.
- Familiar with allergens policy in dining establishments.
- Ensured accuracy of menu tags and allergen details ahead of start time.
- Contributed to event execution at the location.
- Addressed and resolved high-priority problems in café operations.
- Contributed to numerous team development workshops.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Delegated work to staff, setting priorities and goals.
- Performed regular maintenance checks on equipment to ensure safe operation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed and implemented waste management plans in accordance with environmental regulations.
Food and Beverage Executive
Sodexo @Google
Hyderabad
01.2020 - 01.2023
- I use my expertise to manage my designated café during the meal period by keeping close contact with my café manager and team members.
- I strive to ensure the timeliness of food counter setup, cafe readiness, and the scheduled cleanliness of back and front areas.
- I make sure that I plan and prepare my roster and allocations for my team members, and give briefings to them in a timely manner, to drive our operations smoothly.
- I coordinate with the dispatch team and the housekeeping team to keep my operations running seamlessly.
- Possesses extensive understanding of food menu options.
- Ensured accuracy in item listings and allergens on menu prior to start of service.
- I take part in planning food promotion activities.
- I ensure compliance with the café opening and closing checklist.
- Maintained high standards of client satisfaction.
- Contributed to solving issues as an escalation team member in the café.
- Achieved high standards in customer service.
- Managed store inventory to guarantee seamless operation.
- Implement measures for consistent minimization of food wastage.
- Provided feedback to chefs regarding menu changes or special requests from customers.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees to perform duties.
- Oversaw all aspects of restaurant operations including hiring and firing decisions, scheduling shifts, budgeting expenses.
- Evaluated current trends in the industry to identify opportunities for growth or improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Participated in weekly meetings with management team to discuss progress on goals and objectives.
- Analyzed customer feedback and preferences to improve quality of service and dining experience.
Food and Beverage Supervisor
Trident Hotel (The Oberoi Group)
Hyderabad
09.2018 - 12.2019
- Developed supervisory skills through extensive department-specific trainings in FOH and BOH.
- Directed employee training efforts, coordinated with guests effectively, and achieved excellent customer service ratings.
- Gathered customer feedback to ensure satisfaction and strengthen relationships.
- Efficiently mastered new skills and implemented them in everyday duties.
- Successfully navigated and passed the FSSAI audit for designated outlet.
- Finished specialized SDP training program, achieved exam success, received certification for Food and Beverage Supervisory role from Oberoi Group.
- I was the champion of champions in the food and beverage department from 2018 to 2019.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Food and Beverage Associate
Trident Hotel (The Oberoi Group)
Hyderabad
06.2016 - 08.2018
- Assessed customer needs and responded appropriately.
- Resolved guest inquiries promptly.
- Managed completion of allocated duties successfully.
- Engaged with guests on requirements and amenities to promote overall satisfaction.
- Managed and coordinated meeting rooms.
- I was always approachable to guests in the meeting room space, received much feedback, and generated more business for the organization.
- Monitored meal service to accommodate guest requests.
- Updated the menu board and promotional materials to reflect current offerings.
- Greeted customers upon arrival and took their orders promptly and courteously.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Resolved customer complaints in an efficient and friendly manner.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Performed inventory checks on a daily basis to ensure availability of necessary supplies.
- Maintained safe food handling practices to prevent germ spread.
Industrial Training
Taj Deccan Hotel (TATA Group)
Hyderabad
12.2014 - 04.2015
- I have undergone training in all the Four core departments (Food and Beverage service, Accommodation operations, Food production, Front office)
Education
Bachelor of Hotel Management -
Sindhu HIgh School
Narsaraopet06-2016
Skills
- Inventory management
- Food safety
- Menu development
- Operational audits
- Team leadership
- Customer service
- Staff training
- Performance evaluations
- Compliance management
- Waste reduction
- Budget management
- Health and safety
- Communication skills
- Problem resolution
- Operational efficiency
- Hiring and training employees
- Health and safety regulations
- Customer engagement
- Cafe inventory
- Cafe operations
- Menu updating
- Recruitment and hiring
- Team building
- Communication
Affiliations
- Carroms
- Badminton
- Chess
Accomplishments
- Safety Champion in the month of march 2022.
- winner for the story enacting at APAC level in 2023.
- Trident achievers programs twice in the year 2019.
- Trident achievers program program program twice in the year 2018.
- Champions of champions for service excellence in 2018- 2019.
Certification
- FOSTAC
- FSSAI
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Cafe Manager
Sodexo @Google
01.2023 - Current
Food and Beverage Executive
Sodexo @Google
01.2020 - 01.2023
Food and Beverage Supervisor
Trident Hotel (The Oberoi Group)
09.2018 - 12.2019
Food and Beverage Associate
Trident Hotel (The Oberoi Group)
06.2016 - 08.2018
Industrial Training
Taj Deccan Hotel (TATA Group)
12.2014 - 04.2015
Bachelor of Hotel Management -
Sindhu HIgh School
Similar Profiles
Cory JohnsonCory Johnson
Executive Chef Interim at Sodexo@GoogleExecutive Chef Interim at Sodexo@Google
Lequisha JeantyLequisha Jeanty
Barista at Sodexo @ GoogleBarista at Sodexo @ Google
BABAY SINHABABAY SINHA
Commi II at Google India -Contract employee of Sodexo India Pvt LtdCommi II at Google India -Contract employee of Sodexo India Pvt Ltd