K.O. SUJITH
IT Professional
Chennai
Summary
Extensive knowledge in IT infrastructure domain with 6 years of IT experience in the field of system administration and software development. Highly interested in working on new technologies like cloud, cyber security, AI and also passionate about taking leadership challenges.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Tech Lead
Cognizant Technology Solutions
Chennai
06.2021 - Current
- Maintained high customer satisfaction by providing prompt technical assistance via phone, email, and remote desktop support tools.
- Implemented remote desktop tools to resolve user issues efficiently.
- Provided remote support for software installations and configurations.
- Optimized software and operating systems by applying updates and patches.
- Documented technical issues and solutions for accurate tracking.
Associate Programmer
Synapse Medical services
03.2016 - 03.2019
- Developed automation tools using Python for invoicing purposes.
- Provided application support for clients, leveraging remote desktop solutions.
- Developed web applications for deployment on platforms and sites.
- Mobile application testing
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Business Analyst
Customer Broadcast
09.2015 - 01.2016
- Approach new clients for CRM projects, converting leads to prospect, doing requirement study for projects through client interactions also as project coordinator for CRM projects.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Technical Associate
Lapiz Digital
05.2012 - 09.2015
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Verified discrepancies to resolve vendor billing issues.
- Coached team members in techniques necessary to complete job tasks.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Managing Partner and Training program coordinator
Identity Business solutions Hub
01.2009 - 01.2012
- Designed and implemented training program.
- Created instructional materials for best practices.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Education
Master of Computer Applications -
Bharath Institute of Science And Technology
Chennai 07.2005 - 04.2008
Bachelor of Computer Science -
SIVET (Affliated To University of Madras)
Chennai 08.2002 - 04.2005
Skills
Remote Desktop Support
Python
AWS
SQL
API programming
Areas Of Professional Interests
- Artificial Intelligence
- Cyber Security
- Cloud Technologies
Timeline
Tech Lead
Cognizant Technology Solutions
06.2021 - Current
Associate Programmer
Synapse Medical services
03.2016 - 03.2019
Business Analyst
Customer Broadcast
09.2015 - 01.2016
Technical Associate
Lapiz Digital
05.2012 - 09.2015
Managing Partner and Training program coordinator
Identity Business solutions Hub
01.2009 - 01.2012
Master of Computer Applications -
Bharath Institute of Science And Technology
07.2005 - 04.2008
Bachelor of Computer Science -
SIVET (Affliated To University of Madras)
08.2002 - 04.2005
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