Chandra Sekhar
Customer Service
Visakhapatnam
Summary
Supportive Team Leader with 7 years of experience leading teams. Expert in following detailed production schedules with a distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Intouch Cx
Hyderabad
09.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
Team Lead
WNS Global Services
Visakhapatnam
05.2021 - 07.2022
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Senior Customer Service Representative
Concentrix
Visakhapatnam
05.2018 - 11.2020
- Responded to customer calls and emails to answer questions about products and services.
Creative Ad Executive
Unmute Media
Visakhapatnam
05.2016 - 05.2018
- Collaborated with team members to achieve target results.
Education
Bsc Computer Science -
06.2017 - 07.2020
Skills
Production monitoring
Performance improvement
Flexible and Adaptable
Technical Support
Accomplishments
- Supervised a team of 30 staff members.
Timeline
Team Leader - Intouch Cx
09.2022 - Current
Team Lead - WNS Global Services
05.2021 - 07.2022
Senior Customer Service Representative - Concentrix
05.2018 - 11.2020
Swami Vivekananda Institute of Technology And Mana - Bsc Computer Science ,
06.2017 - 07.2020
Creative Ad Executive - Unmute Media
05.2016 - 05.2018