CRM Tools: Salesforce, Leadsquared, Freshdesk, Zendesk
Operating System: WINDOWS, LINUX, MacOS
Programming Languages: Java, C, Basic Python
Office Tools: MS-Excel, MS-PowerPoint and MS-Word
KODI SONALIKA
Bengaluru
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Senior Student Success Specialist
Byju's
09.2021 - Current
- Managed overall operation for nearly 1200 student accounts in most efficient manner.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
Marketing Intern
Steel Exchange India Ltd.
05.2018 - 06.2018
- Study on distribution channel
- Conducted market research to identify target audiences and optimize marketing efforts.
Marketing Intern
Automobile Industry
12.2019 - 03.2020
- Measured and reported results of marketing initiatives.
- Identified appropriate marketing channels and target customers for campaigns.
HR Intern
Lakshmi Hyundai
07.2020 - 09.2020
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
- Participated in career fairs, promoting the company brand and attracting top talent for open positions.
Education
MBA - Human Resources Management And Marketing
Vignan Institute of Information Technology
Visakhapatnam 06-2021
BBA - Human Resources Management And Marketing
Gayatri Vidya Parishad
Visakhapatnam, India 04-2019
High School Diploma -
Kendriya Vidyalaya-Waltair
Visakhapatnam, India 03-2016
Matriculation -
Kendriya Vidyalaya Waltair
Visakhapatnam, India 03-2014
Skills
- P&L Management
- Strategic Planning
- Client Relations
- Customer Retention
- Performance monitoring
- Performance reporting
- Schedule Management
- Conflict Mediation
- Team Leadership
- Strategic Partnerships
- Staff Development
- Time management skills
- Cross-Functional Collaboration
- MS Office
Software
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malayalam
Elementary (A2)
Tamil
Beginner (A1)
Oriya
Elementary (A2)
Timeline
Senior Student Success Specialist
Byju's
09.2021 - Current
HR Intern
Lakshmi Hyundai
07.2020 - 09.2020
Marketing Intern
Automobile Industry
12.2019 - 03.2020
Marketing Intern
Steel Exchange India Ltd.
05.2018 - 06.2018
MBA - Human Resources Management And Marketing
Vignan Institute of Information Technology
BBA - Human Resources Management And Marketing
Gayatri Vidya Parishad
High School Diploma -
Kendriya Vidyalaya-Waltair
Matriculation -
Kendriya Vidyalaya Waltair