Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

KODI SONALIKA

Bengaluru

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Senior Student Success Specialist

Byju's
09.2021 - Current
  • Managed overall operation for nearly 1200 student accounts in most efficient manner.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Developed effective improvement plans in alignment with goals and specifications.

Marketing Intern

Steel Exchange India Ltd.
05.2018 - 06.2018
  • Study on distribution channel
  • Conducted market research to identify target audiences and optimize marketing efforts.

Marketing Intern

Automobile Industry
12.2019 - 03.2020
  • Measured and reported results of marketing initiatives.
  • Identified appropriate marketing channels and target customers for campaigns.

HR Intern

Lakshmi Hyundai
07.2020 - 09.2020
  • Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
  • Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
  • Participated in career fairs, promoting the company brand and attracting top talent for open positions.

Education

MBA - Human Resources Management And Marketing

Vignan Institute of Information Technology
Visakhapatnam
06-2021

BBA - Human Resources Management And Marketing

Gayatri Vidya Parishad
Visakhapatnam, India
04-2019

High School Diploma -

Kendriya Vidyalaya-Waltair
Visakhapatnam, India
03-2016

Matriculation -

Kendriya Vidyalaya Waltair
Visakhapatnam, India
03-2014

Skills

  • P&L Management
  • Strategic Planning
  • Client Relations
  • Customer Retention
  • Performance monitoring
  • Performance reporting
  • Schedule Management
  • Conflict Mediation
  • Team Leadership
  • Strategic Partnerships
  • Staff Development
  • Time management skills
  • Cross-Functional Collaboration
  • MS Office

Software

CRM Tools: Salesforce, Leadsquared, Freshdesk, Zendesk


Operating System: WINDOWS, LINUX, MacOS

Programming Languages: Java, C, Basic Python


Office Tools: MS-Excel, MS-PowerPoint and MS-Word

Languages

English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malayalam
Elementary (A2)
Tamil
Beginner (A1)
Oriya
Elementary (A2)

Timeline

Senior Student Success Specialist

Byju's
09.2021 - Current

HR Intern

Lakshmi Hyundai
07.2020 - 09.2020

Marketing Intern

Automobile Industry
12.2019 - 03.2020

Marketing Intern

Steel Exchange India Ltd.
05.2018 - 06.2018

MBA - Human Resources Management And Marketing

Vignan Institute of Information Technology

BBA - Human Resources Management And Marketing

Gayatri Vidya Parishad

High School Diploma -

Kendriya Vidyalaya-Waltair

Matriculation -

Kendriya Vidyalaya Waltair

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KODI SONALIKA