Kodimela Charan Vikas

Profile Summary: A learned Training professional with experience as a trainer and training manager in e-commerce and digital customer service industry. I carry overall 11 years of experience, out of which 8+ years purely into the customer service, Quality Analyst, training delivery and training management.

• Achievements: , Won Best Innovator Award for the Trailblazers event conducted by Aces team In the year 2015 Have been awarded with Enabler's Award consecutively for 2016 Q1 and Q2Conducted SME workshop for an internal IJP rolled out by D2CS Skill, This proved to be a great platform for SME's as they started to take the role seriously and started showing great results. Worked on new training plan in which we have incorporated few fun based learning activities and Training evaluation knet assessments in the same training duration which gave good results. Have mentored 2 new interim trainers on the team and helped them prepare a new Kindle Tier2 IJP training plan and also ensured that they establish themselves as permanent trainers. Has piloted Device Phones batch at Hyd and had worked on designing the plan along. He also build the contact library for this batch. Lot of pre training work has been done which yielded good results. Have taken care of DST Workshop in D2 Space where all DST's were given batches and few DST's moved to a different role through IJP's. Initiated Mentor Mentee meet to know the progress and challenges, which helped Interim D2 Trainers to handle challenges and deliver results. Worked on preparing training plan for Crisis skilling and collated last peak Data to look at the quality impact. Took up the role of a Training room POC and started assigning training rooms for training’s and Meetings for both HYD1 and HYD11. Took up Twitch trainings which was adhoc training for complete D2 and was available for assigning courses during weekends so that their transition of the twitch contacts run smoothly. D2 phones pilot batch was a Hugh achievement as the hard work done for the batch yielded 88% FPY and batch has been consistently achieving NRR less than their skill goal Personal : Name : K. Charan Vikas Father’s Name : K.Gowri Shankar Date of Birth : 16th April, 1987.