Koel Kumar
Bangalore
Summary
To secure a responsible career opportunity, where I can fully utilize my training, human resource and management skills, while making a significant contribution to the success of my employer. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager- Infrastructure services
Kyndryl Solution Pvt Ltd
08.2021 - Current
- Company Overview: Unit of IBM Cloud Services
- Accountable for managing End to End Monthly Security Patching on all transformed system to ensure the client systems are up to date with the latest security patches released by the product Vendor
- Planning, directing and coordinating team's activities to manage and implement project from contract/ proposal initiation to final operational stage
- Managing all aspects of project planning and execution in line with established processes & guidelines
- Determining, monitoring and reviewing all project economics to include costs, operational budgets, staffing requirements, resources and risks/ issue
- Leading project teams in determining client requirements and translate requirement into operational plans
- Provide leadership and direct onshore and offshore teams and optimize performance, cost, schedule and quality to execute project to meet contractual deliverables
- Planning, scheduling, monitoring and reporting of project activities, risks, issues etc
- Undertaking status review meetings, involving the team the team members and client representatives
- Lead steering committee meetings with progress updates and decision needs
- Coaching and advising team members to accomplish project goals, to meet established schedules and project plan and resolve technical/ operational issues
- Controlling project requirements, scope and change management issues
- Application of project management methodologies ensuring structured mechanism for project execution
- Creating communication plans and ensuring apt information is exchanged among the key stakeholders
- Prepare and update the lesson learned register
- Prepare and publish the closure report with all the stakeholders and get the final closure approval and signoffs from the Client and the stakeholders
- Unit of IBM Cloud Services
Project Manager- Infrastructure services
IBM India Private Limited
04.2011 - 08.2021
- Accountable for managing End to End Monthly Security Patching on all transformed system to ensure the client systems are up to date with the latest security patches released by the product Vendor
- Planning, directing and coordinating team's activities to manage and implement project from contract/ proposal initiation to final operational stage
- Managing all aspects of project planning and execution in line with established processes & guidelines
- Determining, monitoring and reviewing all project economics to include costs, operational budgets, staffing requirements, resources and risks/ issue
- Leading project teams in determining client requirements and translate requirement into operational plans
- Provide leadership and direct onshore and offshore teams and optimize performance, cost, schedule and quality to execute project to meet contractual deliverables
- Planning, scheduling, monitoring and reporting of project activities, risks, issues etc
- Undertaking status review meetings, involving the team the team members and client representatives
- Lead steering committee meetings with progress updates and decision needs
- Coaching and advising team members to accomplish project goals, to meet established schedules and project plan and resolve technical/ operational issues
- Controlling project requirements, scope and change management issues
- Application of project management methodologies ensuring structured mechanism for project execution
- Creating communication plans and ensuring apt information is exchanged among the key stakeholders
- Prepare and update the lesson learned register
- Prepare and publish the closure report with all the stakeholders and get the final closure approval and signoffs from the Client and the stakeholders
PMO
IBM India Private Limited
04.2011 - 08.2021
- Accountable for managing Security health check and vulnerabilities remediation on all transformed system to minimize the potential risk of Client systems or data being compromised
- A key player in identifying risks, analysing and evaluating how likely and severe the risks is and alerting the client accordingly
- Manage the risk, issue, and change resolution process, and work with other leaders to take corrective action as needed
- Monitor compliance with policies and standards
- Create and manage effective action plans in response to audit discoveries and compliance violations
- Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks
- Assess company operations to determine compliance risk
- Ensure all employees are educated on the latest regulations and processes
- Interface with executives to define project priorities and implementation opportunities and challenges and keep them up to date with project risks and opportunities
- Manage the risk, issue, and change resolution process, and work with other leaders to take corrective action as needed
- To make sure all servers are compliant by identifying health deviation and based on the health check report communicating with the respective change and technical team
- Major role in closing all NCI's (Non-compliance incident) for client in collaboration with project team and stakeholders
- Preparing and publishing various reports pre and post identifying all health risks
- Thoroughly executed the entire change management life cycle
Service Activation and deactivation Focal /lead
IBM India Private Limited
04.2011 - 08.2021
- As a Focal, dispatch IOD SA&D work packages equally among the coordinators
- Conduct team meetings, hurdles and training to ensure proper understanding and knowledge of the process and policies
- Represented account in multiple internal/external audits and successfully completed all of them
- Drive/Manage service quality and improvement of service delivery processes
- Review checklist/audit for cloud-based Windows and UNIX checklist for the team and provide feedback
- Ensuring checklists are answered as per the security policies and answer guidelines provided by the client and accordingly raise defects and coordinating with the SME to get the defect fixed
- Engage various project managers and the account SME and ensure zero backlogs
- Discuss with the managers and Delivery Executives on process improvement and streamlining the process
- Send daily reports on queue status to all stakeholders, managers and delivery executives
- Perform Service Activation and Decommission for different platforms like AIX, Linux, Sun Solaris and Wintel
- Checking the compliance artefacts and validating server health checks, backups and other artefacts as per security policy
- Coordinating with the project manager's and delivery executives ensuring completion of checklist within the due date
- Coordinating with the build SME for the appropriate artefacts
- Collating data and information from few resources and preparing reports on weekly basis
Service Desk Incident Coordinator
IBM India Private Limited
04.2011 - 08.2021
- As an incident coordinator in NAB worked with the resolver groups and SDM's to ensure all the tickets are actioned and closed within the SLA, thus reducing the aging ticket count
- Drive effectiveness and efficiency of an incident by liaising with various stakeholders such as the clients, support teams, senior management, etc
- Document and track all actions to resolution
- Coordinating with Managers and SMEs to ensure ticket quality has been met and provide coaching and feedback wherever required
- Weekly governance with IBM SDM's and onshore managers for process improvement plan
- Serving as an escalation point for technical and process issue for service desk
- Implemented global delivery framework principles to improve TAT for ticket resolution
Remote Technical Support Specialist
IBM India Private Limited
04.2011 - 08.2021
- As remote technical specialist I was responsible for aiding in solving issues related to NAB (National Australia Bank) applications and software's
- Met Quality parameters set by the IBM clients
- Ensured ticket resolution within the SLA
- Escalation of unresolved issues to the next level
- Performed Software Provisioning, assigning software to the user and machines
Technical Support Associate
Wipro BPO
11.2007 - 03.2010
- As a technical support agent, I was responsible for providing assistance in troubleshooting hardware and software issues of HP notebooks for US customers
- As floor support, I was responsible for providing adequate assistance to the agents in regard to technical troubleshooting for HP notebooks
- Conduct team meetings and hurdles to ensure proper understanding and knowledge of HP product and process
- Provide on call coaching and constructive feedback to agents and improve their performance
- Ensure customer delight on every call and meeting standard quality parameters set by the clients
- Ensured ticket resolution within the SLA
Education
Post-Graduation diploma in management - Industrial Relation and Personal Management
Bhartiya Vidya Bhavan Mumbai University
05.2005
Bachelor of Arts -
Calcutta University
04.2004
Skills
- Project Management
- Project planning and development
- Stakeholder Management
- IT Infrastructure Management
- Vendor Management
- Change Management
- Agile Methodology
Certification
- ITIL V3 Foundation
- GDF (Global Delivery Framework)
- Project Management Professional (PMP)
Languages
English
Hindi
Bengali
Personal Information
- Date of Birth: 07/15/82
- Marital Status: Married
Father'sname
Anil Kumar Bera
Timeline
Project Manager- Infrastructure services
Kyndryl Solution Pvt Ltd
08.2021 - Current
Project Manager- Infrastructure services
IBM India Private Limited
04.2011 - 08.2021
PMO
IBM India Private Limited
04.2011 - 08.2021
Service Activation and deactivation Focal /lead
IBM India Private Limited
04.2011 - 08.2021
Service Desk Incident Coordinator
IBM India Private Limited
04.2011 - 08.2021
Remote Technical Support Specialist
IBM India Private Limited
04.2011 - 08.2021
Technical Support Associate
Wipro BPO
11.2007 - 03.2010
Post-Graduation diploma in management - Industrial Relation and Personal Management
Bhartiya Vidya Bhavan Mumbai University
Bachelor of Arts -
Calcutta University
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