Kokila Kumar
Bangalore
Summary
Senior Data Management and Governance Leader with deep expertise in Enterprise Data Governance, Metadata Management, Data Lineage, and Data Quality across Banking, Financial Services, and Insurance domains. Seasoned Data Operations and Delivery Leader with extensive experience leading large-scale IT and data transformation initiatives, aligning cloud and enterprise platforms to strategic business objectives. Proven track record in building and leading Data PMOs, defining enterprise data policies and standards, enabling audit readiness, and driving organization-wide adoption through structured change management and stakeholder engagement. Deep expertise in Data Governance and Operations, owning end-to-end data quality, Master Data Management (MDM), metadata strategy, sensitive data handling, and data lifecycle management, including stewardship, cataloging, and automated compliance workflows. Strategic leader in Governance, Risk, and Compliance (GRC) with hands-on experience across PRCI, RCSA, BCBS239, SOX, HIPAA, GDPR, and CCPA, including FLOD and SLOD roles for internal and external audits. Strong delivery expertise across Cloud and Data Platforms (AWS, Azure, Microsoft Fabric), Data Warehouse and Lakehouse implementations, leading modernization, migration, and architecture stability initiatives. Extensive experience managing global, cross-functional teams (up to 140 members), implementing enterprise data management tools, and operationalizing governance frameworks. Demonstrated success in Application Development and Support Operations, including Peoplesoft, Oracle EBS/Cloud platforms, with a focus on SLA governance, continuous service improvement, and value delivery. Led complex digital and data programs across cloud migration, infrastructure modernization, application development, and support using Agile and Waterfall methodologies, with broad technical exposure to enterprise platforms. Forward-thinking, customer-focused leader with strong stakeholder management skills, recognized for bridging business needs and technical execution to deliver measurable, enterprise-level outcomes. Senior Data Management and Governance Leader with expertise in Enterprise Data Governance, Metadata Management, and Data Quality. Delivered large-scale IT and data transformation initiatives, aligning cloud and enterprise platforms with strategic business objectives. Directed cross-functional teams to operationalise governance frameworks and drive compliance across diverse financial services.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Head of Delivery – Data Analytics – Insurance Accounts
Coforge
Bangalore
02.2024 - Current
- Led large-scale modernization and migration of legacy data ecosystems into DaaS/DPAAS architectures, delivering standardized data models, improved accessibility, and enterprise-grade governance across public and private sector insurance clients using Azure, Snowflake, and Microsoft Fabric.
- Owned enterprise data governance and data operations across multiple Americas accounts (U.S., Canada, LATAM), ensuring platform stability, scalability, compliance, and high-availability support for business-critical data platforms.
- Directed end-to-end Master Data Management (MDM) including creation, maintenance, lifecycle optimization, and quality controls across multiple business domains to ensure accuracy, consistency, and alignment with enterprise standards.
- Implemented data governance frameworks, metadata, lineage, and data quality capabilities, supported by governance KPIs, dashboards, and stewardship metrics to improve governance maturity and regulatory compliance.
- Executed risk-reduction and remediation initiatives including data ingestion frameworks, access model redesign, Snowflake and WhereScape remediation, Microsoft Sentinel log enablement, and data redressal for critical applications.
- Led and mentored global teams of data analysts and operations specialists, driving adoption of data standards, lifecycle controls, and change management practices while partnering with stakeholders to deliver compliant, insight-driven business outcomes.
Service Delivery Manager – Fortive Corporation
Capgemini
Bangalore
10.2022 - 02.2024
- Managed end-to-end delivery for 6 Operating Companies, covering Application Management Services, Application Development, Database Administration, Unified BI, and EPM, ensuring alignment with enterprise data governance and data management standards.
- Delivered Oracle EBS and cloud-based data solutions across business towers, fostering strong stakeholder relationships, high customer satisfaction, and accountability for data stewardship and governance outcomes.
- Owned delivery planning and financial governance, forecasting resources, operational costs, and revenues while validating invoices against SLAs, contracted services, and delivery metrics.
- Ensured high-quality, governed, and auditable data flows through cross-functional collaboration, driving consistency, reliability, and transparency across enterprise data services.
- Led service and incident management for data-related issues, including data quality degradation, metadata inconsistencies, and platform reliability, tracking performance against defined KPIs.
- Championed knowledge management and governance enablement, strengthening metadata documentation, data lineage visibility, and value realization from enterprise data assets.
- Drove continuous improvement initiatives focused on data quality, master data harmonization, and reduction of technical debt, delivering measurable improvements to user satisfaction and business KPIs.
Sr. Program Manager – USAA
Tata Consultancy Services
Chennai
01.2017 - 10.2022
- Led enterprise-wide Data Governance and Information Management programs for a Tier-1 financial institution (USAA), spanning Master Data Management, Metadata, Sensitive Data Management, and Regulatory Reporting.
- Implemented BCBS239-aligned governance controls, including data classification, end-to-end lineage documentation, data quality controls, and enterprise risk assessments to strengthen regulatory compliance and reporting integrity.
- Directed 10+ cross-functional teams delivering strategic data initiatives to enhance customer and employee experience, enable data-driven decision-making, mitigate risk, and advance enterprise MDM, Information Governance, and Regulatory Reporting programs.
- Defined and governed program control objectives aligned to enterprise data standards by developing data classification schemas, risk frameworks, and secure data handling procedures covering data at rest, in transit, and across retention and purge cycles.
- Established end-to-end sensitive data governance processes for PCI, PHI, PII, and PI data, implementing role-based access control, encryption, and policy-driven controls for internal, external, and third-party data sharing using metadata-driven enforcement.
- Led enterprise sensitive data discovery and remediation (SDM) across structured and unstructured sources using automated scanning, Regex validation, and metadata tagging (IBM IGC), with closed-loop remediation workflows triggered through RSA Archer.
- Founded and led a centralized Data PMO for Member Information Services, serving as a governance centre of excellence to standardize program execution, enforce data stewardship accountability, and streamline compliance reporting across business units.
- Enabled privacy and regulatory compliance (CCPA) by designing and deploying automated workflows for authoritative data source mapping, lineage-based certification, and audit-ready regulatory reporting.
- Strengthened audit readiness and control effectiveness by embedding governance controls across the data lifecycle and regulatory reporting processes, supporting internal and external audits.
- Oversaw rollout of RBAC and data classification frameworks for master and sensitive data domains, supported by PRCI/RCSA controls and PCI merchant requirements, with quality assurance embedded throughout the access lifecycle.
- North America
Technical Program Manager, Portfolio Manager | CNA
Tata Consultancy Services
Chennai
01.2011 - 01.2017
- Managed a team of 50+ offshore and 40+ External vendors on technical remediation and upgrade – Upgrade enterprise applications to latest tech stacks, maintain liaison with stakeholders and third-party vendors. Develop and maintain Quality Assurance and Quality Control plans.
- Handle Internal and External Quality Audits and deliver Audit closure report and summary to Senior Management. Build and present key performance reports and dashboards to the Executive Management team and Manage 45+ external vendor for interfacing application remediation.
Project Manager | Kaiser Permanente
Tata Consultancy Services
Chennai
01.2011 - 01.2017
- Managed 30+ offshore team on application development, support, upgrade, conversion and migration in PeopleSoft HR, Financial business processes.
Technical Project Manager | Goldman Sachs Group
Infosys Limited
Chennai
01.2005 - 01.2011
- Implemented Recruiting solutions, Portal Support, and Benefits modules; established robust quality control processes; and ensured seamless service delivery in the post-implementation phase.
Functional Consulting Lead | Pfizer
Infosys Limited
Chennai
01.2005 - 01.2011
- Led a PeopleSoft upgrade initiative migrating from version 8.3 to 9.0, encompassing multiple modules including HR, Payroll, Compensation, Benefits, CRM, Stock, and Training. Directed the development of comprehensive test scripts and executed end-to-end testing for web-based interfaces supporting GCP, TCP, and Global Payroll systems.
Technical Lead | Bank of America
Infosys Limited
Chennai
01.2005 - 01.2011
- Support data Conversion project for all the Banks acquired by BOA. It involves a detailed requirement analysis and design phase, followed by the build, testing, implementation and support. Development of SQRs to transform the data from source system (MBNA) to target system (Fidelity) has been done.
Assistant System Engineer | Trainee
Vernalis Systems Private Limited
Chennai
01.2004 - 01.2005
Education
Master of Computer Application -
Madras University
01.2004
Skills
- Data Management & Governance
- Global Delivery Management
- Audit
- Risk and Controls
- IT transformation & Cloud Migration
- Data Operations Management
- Data Governance Tools & Platforms
- Regulatory and Audit Readiness
- Agile/Scrum Management
- Staff Mentoring & Leadership
- Change Mgmt & Adoption
- Diversity and Inclusion
- Project Financials/Budget
- Program Governance
- Process Optimization
- Managed Services Model
- Azure
- AWS
- Microsoft Fabric
- Snowflake
- PeopleSoft
- Oracle EBS/ Cloud
- IBM IGC
- RSA Archer
- Service Now
- Master Data Management (Profisee)
- Jira
Certification
- Project Management Professional, 2013-06-01
- Certified Scrum Master, 2024-12-01
- External PeopleSoft Technical Certification (1Z0-241)
- External PeopleSoft HRMS Fundamentals (1Z0-218)
- INS21 Certification in Insurance Domain
- Certified Data Management Professional, In Progress
Custom Section
- Azure
- AWS
- Microsoft Fabric
- Snowflake
- PeopleSoft
- Oracle EBS/ Cloud
- IBM IGC
- RSA Archer
- Service Now
- Master Data Management (Profisee)
- Jira
Websites, Portfolios and Profiles
http://www.linkedin.com/in/kokila-Kumar-63a195151
Timeline
Head of Delivery – Data Analytics – Insurance Accounts
Coforge
02.2024 - Current
Service Delivery Manager – Fortive Corporation
Capgemini
10.2022 - 02.2024
Sr. Program Manager – USAA
Tata Consultancy Services
01.2017 - 10.2022
Technical Program Manager, Portfolio Manager | CNA
Tata Consultancy Services
01.2011 - 01.2017
Project Manager | Kaiser Permanente
Tata Consultancy Services
01.2011 - 01.2017
Technical Project Manager | Goldman Sachs Group
Infosys Limited
01.2005 - 01.2011
Functional Consulting Lead | Pfizer
Infosys Limited
01.2005 - 01.2011
Technical Lead | Bank of America
Infosys Limited
01.2005 - 01.2011
Assistant System Engineer | Trainee
Vernalis Systems Private Limited
01.2004 - 01.2005
Master of Computer Application -
Madras University