Kokila Neelakandan
Chennai
Summary
overall 8 years of experience in which 3 years worked as customer support and technical support, followed by five years as a SOC Analyst with expertise in threat intelligence and incident response. Proven track record at GAVS Technologies and Neurealm, effectively mitigating phishing threats and enhancing security compliance using Azure Sentinel and Microsoft Defender. Strong collaboration and problem-solving skills demonstrated in fast-paced environments, consistently delivering high-quality results. Background in cyber threat detection, vulnerability assessment, and risk mitigation, with a focus on improving system resilience against cyber threats.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SOC Analyst
Former GAVS Technologies Pvt Ltd/present Neurealm
Chennai
03.2020 - Current
- Monitored and responded to real-time security events using Azure Sentinel.
- Investigated phishing, spam, and malware threats with Microsoft Defender ATP and Google Workspace.
- Analyzed user sign-in logs to identify suspicious login patterns in Azure Active Directory.
- Managed endpoint threats through Sophos EDR, employing proactive threat hunting techniques.
- Handled DLP violations and device control logs while enforcing relevant policies.
- Reviewed quarantined emails, blocking suspicious domains and URLs as necessary.
- Leveraged Cloudsek Xvigil for continuous threat intelligence monitoring and triaging.
T2S SOFTWARE SOLUTIONS (FOOD HUB) DATA ANALYST
FOOD HUB
Chennai
04.2016 - 08.2016
- Identified applicability of functionalities to enhance process execution within timelines.
- Logged and handled defects until resolution, ensuring quality standards were met.
- Established rapport with business support teams to resolve issues effectively.
- Analyzed incidents to determine root causes and implement corrective measures.
- Facilitated post-live huddle calls with clients to gather feedback and address concerns.
SENIOR TECHNICAL SUPPORT (TECH MAHINDRA):12/2015-0
Tech Mahindra
Chennai
02.2014 - 04.2015
- Executed troubleshooting for LAN and WAN, addressing modem and router configurations.
- Utilized CRM tools including Salesforce and NATAMA to enhance operational efficiency.
- Escalated complex issues to network team or field technicians for resolution.
- Documented interactions through calls and created trouble tickets for future reference.
- Trained peer team members to improve service delivery and internal quality scores.
- Achieved high internal quality scores and maintained strong Net Promoter Scores (CSAT).
JUNIOR CUSTOMER SUPPORT
(DATA TELESIS - GUARDIAN INDIA)
Chennai
02.2014 - 04.2015
- Managed geographical care operations for DATA TELESIS, facilitating direct communication with doctors via calls and emails.
- Obtained patient records to support hospital claims processing.
- Ensured timely closure of incidents following claim processing.
- Streamlined processes to enhance efficiency in claims management.
Education
Bachelor of Computer Applications (BCA) -
Annamalai University
Diploma in Aviation, Hospitality & Travel -
Frankfinn Institute
Skills
- SIEM: Azure Sentinel
- EDR/XDR: Sophos
- Threat intelligence: Cloudsek Xvigil
- Email security: Microsoft Defender for Office 365
- Data loss prevention management
- Phishing and malware analysis
- MDM solutions: Intune, ManageEngine, Google MDM
- MITRE ATT&CK framework expertise
- Incident response planning
- SOC playbook creation
- Security compliance: ISO 27001
Certification
- Professional Cloud Security Engineer Prep – Coursera
- Microsoft SC 200- security operations analyst associate -Microsoft
Disclaimer
I hereby declare that the information provided above is accurate and complete to the best of my knowledge.
Timeline
SOC Analyst
Former GAVS Technologies Pvt Ltd/present Neurealm
03.2020 - Current
T2S SOFTWARE SOLUTIONS (FOOD HUB) DATA ANALYST
FOOD HUB
04.2016 - 08.2016
SENIOR TECHNICAL SUPPORT (TECH MAHINDRA):12/2015-0
Tech Mahindra
02.2014 - 04.2015
JUNIOR CUSTOMER SUPPORT
(DATA TELESIS - GUARDIAN INDIA)
02.2014 - 04.2015
Bachelor of Computer Applications (BCA) -
Annamalai University
Diploma in Aviation, Hospitality & Travel -
Frankfinn Institute
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