Kokila Sivapragasam
Branch Coordinator (Senior Associate)
Kajang
Summary
As a dynamic Branch Senior Executive with 14 years of dedicated service at CGS International Securities, I bring a wealth of expertise in having financial modules M6 and M7. My background is rich with experience in trading, account management, and meticulous data analysis, utilizing tools such as Microsoft Office, SPSS, CDS, and AS400, trading platform to deliver outstanding results. I am excited about the opportunity to apply my proven skills in share transactions and market strategies to your distinguished firm. With a solid educational foundation holding a Bachelor's in International Marketing, I am well-equipped to contribute to your team's success and drive excellence within your organization. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Hardworking Senior Associate enthusiastic about take on exciting new challenges within Financial investment dynamic communicator with disciplined approach.
Overview
17
17
years of professional experience
Work History
Branch Senior Asso With M6 & M7 (Financial Module)
CGS International Securities Malaysia Sdn Bhd
7 2010 - Current
- Pioneered customer experience strategies, significantly elevating service standards and achieving high client satisfaction as a Dealer's Representative's Assistant
- Demonstrated excellence in client engagement, skillfully managing inquiries and cultivating strong customer relationships
- Expertise in M6 & M7 financial modules, driving operational efficiency with proficient financial oversight and reporting
- Ensured rigorous adherence to branch maintenance protocols, upholding compliance standards.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Defined work plans in alignment with stakeholder requirements.
- Played a key role in driving business growth by identifying potential areas of expansion and presenting strategic recommendations to senior leadership.
- Conducted in-depth research to inform decision-making processes and support strategic planning initiatives.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Established robust reporting systems that provided accurate data for informed decision-making at all levels of management.
- Utilized customer feedback to improve product offerings.
Back office (Operation-CDS, Trading)
OSK Investment Bank
07.2007 - 06.2010
- Spearheaded back-office operations for Central Depository System (CDS), ensuring efficient transaction processing and compliance with regulatory standards
- Generated accurate and timely reports to support trading decisions and maintain portfolio integrity
- Delivered exceptional customer service, resolving inquiries and issues promptly to uphold client satisfaction.
- Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.
- Assisted with the onboarding of new staff members, providing guidance and support to ensure a smooth transition into their roles.
- Reduced errors in transaction processing by implementing robust quality control measures and routine checks.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
Education
Bachelor of International Marketing -
University Malaysia Sabah (UMS)
Sijil Tinggi Persekolahan Malaysia (STPM) - undefined
Sekolah Menengah Kebangsaan Seri Serdang
Seri Serdang, SelangorSijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Kebangsaan Seri Serdang
Seri Serdang, SelangorSkills
- Train Microsoft Office
- SPSS Software
- Sales Portal
- Tracks AS400
- Customer Experiencing and mentoring
- Time Management
- Preparing reports
- New Hire Training
- Record and File Management
- Event Coordination
- Supporting sales staff
Personal Information
- Date of Birth: 10/17/84
- Nationality: Malaysian
- Marital Status: Married
References
- Mrs. Sivanesvary, CGS International Securities Malaysia Sdn Bhd, 03-56317934
- Mr. Tan Cheng Siong, CGS International Securities Malaysia Sdn Bhd, 03-89611675
Languages
English
Bahasa Melayu
Timeline
Back office (Operation-CDS, Trading)
OSK Investment Bank
07.2007 - 06.2010
Branch Senior Asso With M6 & M7 (Financial Module)
CGS International Securities Malaysia Sdn Bhd
7 2010 - Current
Bachelor of International Marketing -
University Malaysia Sabah (UMS)
Sijil Tinggi Persekolahan Malaysia (STPM) - undefined
Sekolah Menengah Kebangsaan Seri Serdang
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Kebangsaan Seri Serdang
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