KOKKULA ABHINAYA
Hyderabad,TG
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
4
4
years of professional experience
Work History
Team Lead
Wipro, Hyderabad
10.2023 - 03.2025
- Working as a Team Lead with 1.6 years of experience in Wipro BPS I had to deal with different analysis on adwords content moderation for machine learning by ensuring the output with quality.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Cultivated productive and safe atmosphere while supervising team of 25 employees working with minimal support during Lockdown.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Motivated and trained employees to maximize team productivity.
Senior Associate
wipro
01.2021 - 10.2023
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported exchange of feedback and communication between management and associates.
- Developed junior team members and cultivated collaborative culture.
- Produced documentation, status reports and presentations.
- Increased customer service success rates by quickly resolving issues.
Education
MPCS - MPCS
Vaniniketan Degree College
Karimnagar05-2019
Skills
- Production Monitoring
- Quality control
- Resource Allocation
- Performance improvement
- Complaint resolution
- Employee Evaluation
Timeline
Team Lead
Wipro, Hyderabad
10.2023 - 03.2025
Senior Associate
wipro
01.2021 - 10.2023
MPCS - MPCS
Vaniniketan Degree College
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