Kolagani pavan kalyan
Summary
Proven Customer Experience Specialist with a track record at IDream Media, enhancing customer support and team efficiency through strategic operational initiatives and targeted feedback. Skilled in CRM software and fostering empathetic client relationships, achieving service excellence with a notable increase in performance metrics.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
IDream Media
01.2020 - 11.2022
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Customer Service Representative
IDream Media
01.2020 - 11.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding client service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify client problems, needs, and opportunities.
- Addressed client inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Identified and resolved discrepancies and errors in client accounts.
Customer Service Representative Intern
IDream Media
10.2019 - 12.2019
- Gained in-depth knowledge of product and service updates to provide accurate customer assistance.
- Investigated and resolved customer inquiries related to service, accounting, and delivery issues.
- Improved team efficiency by monitoring performance and offering constructive feedback.
- Ensured high levels of customer satisfaction by following up on resolved issues.
Education
Bachelor of Science - Electrical Engineering
Vasireddy Venkatadri Institute of Technology
Guntur07.2019
Skills
- Troubleshooting
- Customer Service
- Customer Relations
- Technical Support
- Ticket management
- Report Generation
- Live chat support
- Service Recommendations
- CRM Software
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Software
Java(J2EE)
Html
Css
SQL
Timeline
Customer Experience Specialist
IDream Media
01.2020 - 11.2022
Customer Service Representative
IDream Media
01.2020 - 11.2022
Customer Service Representative Intern
IDream Media
10.2019 - 12.2019
Bachelor of Science - Electrical Engineering
Vasireddy Venkatadri Institute of Technology
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