Kolla Manikanta
Front Office Manager
Krishna Dist
Summary
Professional in industrial training with strong background in delivering impactful training programs. Skilled in developing curriculum, conducting assessments, and fostering continuous improvement. Known for exceptional team collaboration and adaptability to changing needs. Focused on driving results and enhancing operational efficiency through effective training methods.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Industrial Training
Double Tree by Hilton
01.2019 - 06.2020
- Managed and maintained in-house training facilities and equipment.
- Contributed to the continuous improvement culture within the company by sharing best practices in industrial training methods across departments.
- Created a positive learning environment by fostering open communication and encouraging teamwork among trainees.
- Collaborated with management to identify specific training needs and create customized solutions for each department.
- Streamlined training processes by regularly updating curriculum content based on industry trends and advancements.
- Developed effective hands-on training materials, including manuals, videos, and interactive presentations.
- Mentored junior trainers, helping them develop strong instructional techniques and industry knowledge.
- Scheduled appropriate training sessions, successfully scheduling training sessions across multiple locations.
FOA
Daspalla Hotel
06.2020 - 11.2020
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
FOA
Aira Hotel
07.2020 - 06.2021
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
OJT
Yakun Kaya Toast
12.2021 - 06.2022
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Led quarterly customer service meetings to review performance and set goals for improvement.
FOE
Orchid Hotel
07.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Front Office Manager
Papyrus Port Resort
06.2024 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
Higher secondary -
Board of Intermediate Education
Secondary - undefined
Board of secondary Education
Bachelor of Hotel Management - Tourism And Hotel Management
Sun Institute
04.2001 -
Diploma In Hospitality Management (DHM) -
Birmingham Academy
Skills
New employee training
Course design
Performance monitoring
Specialized technical training
Extra Curricular Activities
Active participation every year in annual sports at school & locality.
Personality Traits
- Self motivated
- Positive minded
- Interested in learning new things
Known Languages
- Telugu
- English
- Hindi
Aadhaar Number
641895844084
Disclaimer
The above information is correct.
Personal Information
- Height: 174 cms
- Weight: 80 Kg
- Passport Number: R9339167
- Passport Date Of Issue: 03/07/18
- Passport Expiry Date: 03/06/28
- Date of Birth: 10/16/98
Timeline
Front Office Manager
Papyrus Port Resort
06.2024 - Current
FOE
Orchid Hotel
07.2023 - 05.2024
OJT
Yakun Kaya Toast
12.2021 - 06.2022
FOA
Aira Hotel
07.2020 - 06.2021
FOA
Daspalla Hotel
06.2020 - 11.2020
Industrial Training
Double Tree by Hilton
01.2019 - 06.2020
Bachelor of Hotel Management - Tourism And Hotel Management
Sun Institute
04.2001 -
Secondary - undefined
Board of secondary Education
Higher secondary -
Board of Intermediate Education
Diploma In Hospitality Management (DHM) -
Birmingham Academy
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