Open To Work
Kollakala Pratheesh Shankar
Hyderabad
Work Preference
Summary
Results-driven Corporate Sales and Support Manager specializing in persuasive negotiations and account management. Utilizes Salesforce to strengthen customer relationships and optimize operations, ensuring high service delivery standards. Experienced in leading customer service teams and implementing support initiatives that enhance team performance and customer satisfaction. Committed to strategic planning and problem-solving to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Corporate Sales and Support Manager
AHEADRACE SOFTWARE DEVELOPMENT SERVICES PVT LTD
Hyderabad
03.2020 - Current
- Collaborated with CEO to develop and implement marketing plan.
- Engaged with corporate clients to present products and negotiate favorable deals.
- Led customer support team to enhance after-sales service and client satisfaction.
- Maintaining a Sales pipeline of prospects and following up periodically.
- Creating Sales pitch and materials required for the team.
- Meeting the sales team and ensuring the business objectives.
- Documented all client communications for reference.
- Supporting the clients for the free flow of operations.
- Facilitated communication between technical teams and clients effectively.
- Evaluated performance of support staff and provided coaching to improve performance.
- Evaluated employee performance against established objectives and standards.
Assistant Manager-Sales & Marketing
AAKASH EDUCATIONAL SERVICES LIMITED
Hyderabad
10.2018 - 03.2020
- Handled a branch in assigned territory.
- Assigning the leads and driving the team in achieving the periodic targets.
- Generated quality leads that contributed to revenue growth.
- Organized events and workshops to promote student engagement and learning opportunities.
- Traveled in assigned area for various promotional activities.
- Organized events and workshops that enhanced student engagement and provided learning opportunities.
- Managed customer service inquiries and complaints, ensuring timely resolution to maintain customer satisfaction.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management to develop strategic plans for business goals.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
Business Development Manager -(B2C Sales)
THINK AND LEARN PVT LTD-BYJU'S
07.2016 - 09.2018
- Achieved revenue targets through strategic sales initiatives.
- Developed and implemented strategies to increase sales and market share.
- Generated leads and leveraged business opportunities to increase company revenue.
- Cultivated strong customer relationships to foster repeat business opportunities.
- Established new customer accounts using negotiation and sales closing abilities.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Created presentations to attract new business opportunities.
- Organized meetings between senior management and prospective customers.
- Conducted daily follow-ups to ensure progress towards weekly and monthly targets.
- Led a team of associates to consistently achieve periodic sales targets.
Business Development Manager- (B2B Sales)
VINCI ROVERS TECHNOLOGIES
09.2014 - 06.2016
- Led team of executives to generate leads through calls and meetings with heads of educational institutions to promote organizational programs.
- Developed strategic partnerships with key industry stakeholders to enhance business opportunities.
- Led market research initiatives to identify emerging trends and customer needs.
- Managed cross-functional teams to align project goals with company objectives.
Education
Bachelor's in technology - Aeronautical Engineering
VIGNAN'S INSTITUTE OF TECHNOLOGY-JNTU
01-2014
Intermediate -
POPE PAUL VI JUNIOR COLLEGE
01-2010
Ssc -
SAN JUAN VIDYA NIKETAN
01-2008
Skills
- Zendesk
- Salesforce
- Leadsquared
- MS Office
- D365
- Slack
- Teams
- Zoom
- Sales forecasting
- Sales strategy development
- Sales performance analysis
- Account management
- Proposal development
- Persuasive negotiations
Accomplishments
Awarded the best sales person of the year-2015
Personal Information
- Date of Birth: 12/09/92
- Nationality: Indian
- Marital Status: Married
Ambition
To become the CEO of a reputed company
Timeline
Corporate Sales and Support Manager
AHEADRACE SOFTWARE DEVELOPMENT SERVICES PVT LTD
03.2020 - Current
Assistant Manager-Sales & Marketing
AAKASH EDUCATIONAL SERVICES LIMITED
10.2018 - 03.2020
Business Development Manager -(B2C Sales)
THINK AND LEARN PVT LTD-BYJU'S
07.2016 - 09.2018
Business Development Manager- (B2B Sales)
VINCI ROVERS TECHNOLOGIES
09.2014 - 06.2016
Bachelor's in technology - Aeronautical Engineering
VIGNAN'S INSTITUTE OF TECHNOLOGY-JNTU
Intermediate -
POPE PAUL VI JUNIOR COLLEGE
Ssc -
SAN JUAN VIDYA NIKETAN