Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Certification
Timeline
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KOLLI GNANA JAYANTH REDDY

Hyderabad

Summary

Technical Support Engineer with 3 years of experience in providing effective solutions and boosting productivity. Expertise in software configuration, automation, and system diagnostics. Demonstrated problem-solving skills and team collaboration, leading to enhanced operational efficiency and increased client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Wipro Limited
Hyderabad
09.2022 - 03.2025
  • Delivered tailored client configurations for over 10 countries, ensuring regulatory compliance and client satisfaction.
  • Resolved complex technical problems through RCA techniques. Provided remote assistance to end-users when needed.
  • Implemented security protocols and entitlement audits, resolving critical user access gaps, enhancing secure data access by 50%.
  • Developed Newman and Python automation frameworks, reducing execution time by 60%.
  • Optimized JavaScript execution time, increasing UI responsiveness by 35%.
  • Led a five-member L2 Agile team to decrease deployment blockers and reduce workload by 30%.
  • Collaborated with global teams to design and deploy compliant data flow solutions, ensuring enterprise-grade security and scalability.

Software Intern

Wipro
Remote
03.2022 - 08.2022
  • Designed and deployed scalable microservices with Java, Spring Boot, and API Gateway, increasing COVID-19 data processing efficiency by 35%.
  • Streamlined development workflows through effective use of Docker, Git, and Postman.
  • Collaborated in an agile team to architect, containerize, and deploy a global tracking system.

Python Intern

NSIC (National Small Industries Corporation)
Remote
02.2021 - 05.2021
  • Developed Python automation scripts that enhanced project process efficiency.
  • Collaborated with cross-functional teams to design and implement data-centric solutions using agile methodologies.
  • Contributed to secure backend development practices, emphasizing data security and compliance standards.

Education

Bachelor of Technology - ECE

MRCET
Secunderabad
05-2022

Skills

  • Python programming
  • Technical troubleshooting
  • Remote assistance
  • Security audits and access management
  • Incident management and customer support
  • Automation frameworks
  • Disaster recovery planning
  • Git version control
  • API testing with Postman
  • Data security strategies

Accomplishments

  • Awarded Star of the month at Wipro for delivering the best technical support to the clients.

Projects

1. Newman/Postman Automation Framework

Spearheaded automation initiatives using Newman, which reduced manual execution time by 60% and improved the Postman collection execution to conduct a disaster recovery operation that exceeded client expectations

2. AI-Based Exercise Recommendation

Developed an exercise recommendation website using AI models that is scalable, secure, and fault-tolerant

Certification

  • Azure AZ-900, Microsoft, 06/01/23
  • Java Full Stack Development, StackRoute, 08/01/22

Timeline

Technical Support Engineer

Wipro Limited
09.2022 - 03.2025

Software Intern

Wipro
03.2022 - 08.2022

Python Intern

NSIC (National Small Industries Corporation)
02.2021 - 05.2021

Bachelor of Technology - ECE

MRCET

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KOLLI GNANA JAYANTH REDDY