Kolten Cook
Evansville
Summary
Dynamic Shift Manager with a proven track record at Arby's, excelling in cash handling and employee training. Enhanced customer satisfaction through effective team development and process improvements, achieving significant operational efficiency. Known for decision-making skills and a strong focus on safety, fostering a reliable and engaging work environment. Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
4
4
years of professional experience
Work History
Shift Manager
Arby's
Evansville, IN
11.2023 - Current
- Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
- Learned safety protocols and proper equipment usage to maintain a secure environment.
- Supported team members in executing tasks efficiently during peak hours.
- Contributed to inventory management by tracking stock levels and reporting discrepancies.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled cash drawers and cash safes to make sure all money was accounted for.
Team Leader
Pizza Depot
Evansville, IN
08.2022 - 10.2023
- Supervised daily operations, ensuring efficient workflow and timely service delivery.
- Trained new team members on food safety standards and operational procedures.
- Implemented process improvements that enhanced order accuracy and customer satisfaction.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Led team meetings to discuss performance metrics and set goals for improvement.
Camp Counselor
Evansville Rescue Mission
Evansville, IN
05.2022 - 08.2023
- Supervised daily activities, ensuring safety and engagement for campers.
- Developed and implemented educational programs promoting teamwork and personal growth.
- Facilitated conflict resolution among campers, fostering a positive group environment.
- Assisted in training new counselors on program objectives and safety protocols.
Education
High School Diploma -
Evansville North Highschool
Evansville, IN05-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Team development
Timeline
Shift Manager
Arby's
11.2023 - Current
Team Leader
Pizza Depot
08.2022 - 10.2023
Camp Counselor
Evansville Rescue Mission
05.2022 - 08.2023
High School Diploma -
Evansville North Highschool