Komal
On-boarding Executive
Delhi
Summary
Experienced Onboarding Executive with over 3+ years of proven success in providing excellent client service. Skilled in setting up client accounts at the initial stage and facilitating their ongoing improvement. Adept at leading teams to meet and exceed service completion targets, including managing posting and minisite.
Overview
5
5
years of professional experience
Work History
Onboarding Executive
iTech Ecommerce Private Limited
Noida
08.2022 - Current
- Coordinate with PAN India clients to collect details for onboarding services.
- Communicate with clients via email to record information accurately and for documentation purposes.
- Manage product posting and create mini-sites based on client specifications.
- Assign tasks related to listing creation and mini-site development to a team of four individuals.
- Resolve customer queries promptly and provide exceptional service throughout the onboarding process.
- Ensure clear and effective communication with clients and team members to ensure smooth workflow and timely delivery of services.
Catalogue Executive
iTech Ecommerce Private Limited
Noida
03.2021 - 08.2022
- Create product listings on customer accounts according to product specifications.
- Ensure accurate and detailed product information to enhance buyer understanding.
- Resize product photos to ensure the best quality and visual appeal on customer accounts.
- Conduct keyword research and title to optimize product searchability and improve visibility to potential buyers.
- Stay updated with industry trends and best practices to continuously improve catalogue management strategies.
Customer Support Executive
Third-Party Service Provider for LIC
Delhi
03.2019 - 02.2020
- Managed premium collection and policy renewal inquiries for LIC customers.
- Handled customer service tasks related to LIC policies and payments.
- Provided support to LIC customers regarding policy queries and renewals.
- Ensured timely and accurate processing of premium payments for LIC policies.
- Collaborated with LIC representatives to resolve customer concerns effectively.
Education
Bachelor of Commerce (BCom) -
08-2021
Introduction To Digital Marketing
Skills
Client Relationship Management
Team Leadership
Project Management
Communication
Problem-Solving
Time Management
Adaptability
Technical Skills
Creativity and Innovation
Networking
Analytical Thinking
Emotional Intelligence
Business Development
Affiliations
- Active participation in extracurricular activities, showcasing a well-rounded lifestyle.
- Pursuing further education or certifications while working full-time, demonstrating dedication to continuous learning and personal development.
- Successfully managing multiple responsibilities, such as family commitments, hobbies, and work projects, highlighting strong organizational and time management skills
Accomplishments
- Recognized by senior management for improving catalogue management, boosting client satisfaction.
- Praised for deep project knowledge, ensuring successful execution and delivery.
- Acknowledged for innovative strategies in catalogue management, enhancing efficiency.
Timeline
Onboarding Executive - iTech Ecommerce Private Limited
08.2022 - Current
Catalogue Executive - iTech Ecommerce Private Limited
03.2021 - 08.2022
Customer Support Executive - Third-Party Service Provider for LIC
03.2019 - 02.2020
Avviare Educational HUB - Bachelor of Commerce (BCom),
Great Learning: Online Course - , Introduction To Digital Marketing
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