Komal
Kitchener
Summary
Exemplifying exceptional verbal and written communication skills, alongside strong interpersonal abilities, I am a dedicated professional eager to contribute to a company's success. I am particularly motivated to be part of a growth-oriented environment that fosters personal development. As a diligent front desk professional, my experience encompasses expertise in reservations, concierge services, and effective collaboration across departments.
Overview
9
9
years of professional experience
Work History
Administrative Officer
Wall street Tax solutions
kitchener
01.2019 - 04.2024
- Assisted customers with product-related questions, feedback and complaints.
- Processed and issued product orders and service upgrades for customers.
- Addressed customer service enquires quickly and accurately.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Monitored email to promptly collect and respond to complaints.
- Kept organised calendar and set up new appointments for field personnel resolving issues.
- Handled high-volume telephone calls to address and resolve customer queries.
- Inputting time sheets into payroll system on a weekly basis.
- Assisting with onboarding of new employees including setting up accounts and access rights.
- Scheduling appointments for staff members or clients if necessary.
Front Desk Executive
Genius Harbor
Chandigarh
06.2017 - 06.2018
- Attending Incoming and Outgoing Calls, Monitored social media and online sources for industry trends
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Maintained excellent attendance record, consistently arriving to work on time
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Mobile Application Developer, IOS developer
TBI InfoTech
Chandigarh
06.2015 - 02.2017
- Write, modify, integrate and test software code
- Maintain existing computer programs by making modifications as required
- Identify and communicate technical problems, processes and solutions
- Assist in collection and documentation of user requirements
- Prepare reports, manuals and other documentation o status, operation and maintenance of software
- Researched and selected APIs for integration into development projects
- Achieved 100% app store approval rate on developed applications
Education
Post Graduate Diploma - Web Design
Conestoga College Kitchener - Doon Campus
04.2020
Bachelor of Engineering - Computer Science Engineering
RIMT University
06.2015
Skills
- Team-worker
- Verbal/nonverbal communication
- Willing to learn
- Customer service skills – Reliability, Patience, Punctual, Friendly
- Problem Solving
- Office Management
- Registration processing
- Reporting capabilities
- Office management
- Room assignments
- Training and mentoring
- Time management
- Clerical duties
Timeline
Administrative Officer
Wall street Tax solutions
01.2019 - 04.2024
Front Desk Executive
Genius Harbor
06.2017 - 06.2018
Mobile Application Developer, IOS developer
TBI InfoTech
06.2015 - 02.2017
Post Graduate Diploma - Web Design
Conestoga College Kitchener - Doon Campus
Bachelor of Engineering - Computer Science Engineering
RIMT University
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