Summary

Overview

Work History

Education

Skills

Certification

Accomplishments

Activities and Honors

Timeline

Komal

Mobility Support Specialist

Noida

Summary

Mobility support specialist with extensive experience at Tata Consultancy Services, recognized for resolving complex mobility incidents and maintaining SLA compliance. Proficient in technical troubleshooting and communication, enhancing user support and implementing security protocols to drive efficiency and satisfaction in high-pressure environments.

Overview

years of professional experience

Certifications

Languages

Work History

Mobility Support Specialist / Incident & Customer

Tata consultancy services Pvt Ltd

10.2021 - Current

Provided technical support and resolved mobility-related incidents for internal users, ensuring 95% SLA compliance.
Assisted users with device enrollment, eSIM conversion, and troubleshooting iOS and Android devices.
Collaborated with cross-functional teams to implement device policies and security protocols.
Maintained clear documentation and resolution notes to streamline recurring issue handling.

Education

Bachelor of Science - Physics Chemistry And Mathematics

N.J.S.A Government College

Kapurthala

Skills

mobility assistance troubleshooting

incident control

process documentation

SLA performance metrics

Solution-oriented approach

persuasive dialogue

Task prioritization

User assistance

Support ticket administration

Wireless communication

Connectivity troubleshooting

mobile technology troubleshooting

distance help

stakeholder communication

Analysis of technical solutions

Issue resolution

troubleshooting techniques

logical reasoning

Analysis of technical problems

System hardware configuration

device registration

virtual SIM changeover

Relationship management