KOMAL ARORA

Joined as Sales Manager

-Promoted to Deputy General Manager

-Promoted to Vice President

-Promoted to Chief Executive Officer

Roles & Responsibilities

• Manager -Promoted to, Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
• Complete Ownership of Sales, Marketing, Collection, Operations, and Customer Experience for all Projects
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Build trust relations with key partners and Investors and act as a point of contact for important Investors
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
• Maintain a deep knowledge of the markets and industry of the company
• To handle HO operations & provide support to all the departments with and related issues
• Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
• To handle Customers issues and concerns and give solutions and retain them
• Also, to be proactive to reach out to customers for continuous feedback in order to ensure customer satisfaction & optimum results
• To ensure effective branding of the organization and events is done through various mediums as and when required after thorough negotiation with vendors
• To make proper utilization of reports and their effective analysis for Strategic thinking and execution
• To update Chairperson on a routine basis for all relevant issues in marketing and HO.

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our Resort services, including amenities,breakfast and dining options
• Manage guest relations team to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with all the clients

• Promoted to Process Associate