KOMAL CHAUHAN
Greater Noida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
Work History
Retention Specialist
Teleperformance
01.2024 - 08.2024
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Evaluated current customer retention strategies and recommended improvements.
- Built constructive customer relationships to improve loyalty and recommendations.
Technical Support Representative
Telus International
10.2021 - 02.2022
- Managed high levels of call flow and responded to technical support needs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technical Support Representative
Concentrix Daksh Private Limited
10.2017 - 06.2019
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Customer Support Associate
Intellenet Global Services
02.2016 - 09.2017
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Responded to customer requests for products, services, and company information.
Education
Bachelors Of Commerce - Accounting
Delhi University
New Delhi11.2016
Skills
- Performance Evaluation
- Cross-Functional Communication
- Documentation abilities
- Offer development
- Documentation skills
- Customer Relations
Timeline
Retention Specialist
Teleperformance
01.2024 - 08.2024
Technical Support Representative
Telus International
10.2021 - 02.2022
Technical Support Representative
Concentrix Daksh Private Limited
10.2017 - 06.2019
Customer Support Associate
Intellenet Global Services
02.2016 - 09.2017
Bachelors Of Commerce - Accounting
Delhi University
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