KOMAL CHAUHAN

• I have 3 years and 9 months of experience working as a Relationship Manager in a virtual channel, and handling a portfolio of 2,500 clients.
• Customer Profiling: We analyze customer information and behavior to identify opportunities for cross-selling, and upselling relevant products.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Digital Engagement: VRMs encourage the adoption of digital banking services to enhance the customer experience, and improve efficiency.
• Retention: We work to prevent customer attrition by proactively addressing their needs, and offering solutions.
• Performance Targets: VRMs are often measured on sales targets, customer satisfaction scores, and other key performance indicators.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.

• Supervising teller staff, customer care representative staff, service desk staff, and lobby management, assisting with compliance with internal audits, and ensuring adherence to government company regulations through weekly and monthly control tasks.
• Conduct monthly audits, and monitor cash and draw limits, and security guidelines.
• Managed the issuance of loans, pre-closure of loans, customer support activities, documentation, investment analysis, controlling inventory, and completely taking care of retail operations.
• Managed and motivated employees to be productive and engaged in work. Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved marketing to attract new customers and promote business.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Managed and retained over 500 high-net-worth clients; worked to foster lasting trust-based relationships, completely focused on growing the portfolio with a book of business to maximize revenue, i.e., assets, liabilities, and financial goal contribution.
• Managed relationships with over 300 high-value clients, leading to a 20% increase in account retention.
• Developed and implemented a new cross-selling strategy that resulted in a 15% increase in product uptake among existing customers.
• Conducted a detailed financial needs analysis for clients, effectively boosting the sale of tailored financial solutions by 25%.
• Spearheaded the adoption of digital banking tools among clients, increasing digital transactions by 40%.
• Handling customer transactions and service requests, ensuring timely and accurate processing.
• Completely handling branch operations.

1) Branch return deliverables (DCs, CCs, welcome kits, checkbooks, and other inward items).

2) Cheque clearing, positive pay confirmation, E-KYC, RE-KYC, lockers, and gold loans.

3) Maintaining each and every piece of information updated in registers and files, too, so that the audit will be smooth.

4) BOD and EOD processes on time.