Komal Dhruv Gala
Borivli (West)
Summary
Growing with a Company where I can continue to learn, take additional responsibilities and ready for a new challenge as well as identify & understand the most profitable clients to the organization to satisfy their needs effectively than the competitors and in the process add value to self. Ability to meet the requirements of the business through product management, operations management, and team management. Informed rules and regulations that meet industry standards. Operational skills that tempt business competitors to up their game. Leadership and organization to keep up with the business administration. Communication skills to keep the teams' tasks aligned and every individual motivated. Hold strong decision-making and problem-solving skills to maintain the pace at work. Highly organized and dedicated with a positive attitude. Able to handle multiple assignments. Have excellent written, oral and interpersonal communication skills.
Overview
9
9
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Royale Relationship Manager
Au Small Finance Bank
09.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.
- Implemented CRM best practices, improving data accuracy and usability for client management.
Branch Service and Operations Manager (GRADE - Manager1)
Equitas Small Finance
04.2022 - Current
- > Lead all operational management tasks of the organization, including customer services, administration, distribution operations, or sales
- > Curate business plans and financial objectives for the team to follow
- > Share knowledge and perspectives to grow the business and seek better opportunities
- > Identify effective practices keeping in mind the competitive approach and business needs
- > Comply with the organization's ethical standards and regulations and applicable laws of the Banking Guidelines
- > Provide training and education to the newest team members and align their passions based on the job requirements
- > Develop strategies and maintain effective customer services programs and achieve all customer expectation
- > Analyze and mitigate all risks for various issues for branch operations and manage all resources and coordinate with staff to provide support to all branch operations
SDM -Acting DBM (GRADE - Manager)
INDUSIND BANK
09.2015 - 02.2020
- > Responsible to accomplish for the overall success of banking operations
- > Responsible for ensuring outstanding customer relations and high sales, as well as imbibing the bank's service culture
- > Evaluating transaction reports and accounts balance for accuracy and clarity
- > Professional judgment in making financial decisions with the approval of the head of banking services and the management
- > Mentorship to members of the operations team by observing their daily activities and assisting them in solving complicated issues arising from errors in operations
- > Monitor daily operations to ensure a free flow process, and also supervise the execution of daily task
Education
B.com - undefined
Mumbai University
H.S.C - undefined
Mumbai divisional board
S.S.C - undefined
Mumbai divisional board
Skills
Equity and Fixed Income Markets
Certification
Associate Financial Planner, Risk analysis & insurance planning, Retirement planning & employee benefits, Investment Planning
Personal Information
- Date of Birth: 12/13/88
- Gender: Female
- Marital Status: Married
Skills
MS-Office, FINACLE 0.8, BCIF, SEIBEL Talisma, I works
Timeline
Royale Relationship Manager
Au Small Finance Bank
09.2022 - Current
Branch Service and Operations Manager (GRADE - Manager1)
Equitas Small Finance
04.2022 - Current
SDM -Acting DBM (GRADE - Manager)
INDUSIND BANK
09.2015 - 02.2020
B.com - undefined
Mumbai University
H.S.C - undefined
Mumbai divisional board
S.S.C - undefined
Mumbai divisional board
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