Komal Gupta
DELHI
Summary
- Value Driven, Critical thinking and Curious professional with 2+ years of experience in various domains. I seek a position where I can utilize my Skills and professional strengths in a renowned organization.
- Analytical, results-driven recent graduate eager to utilize skills and knowledge gained through education and experience to assist organizations in developing and executing marketing strategies to drive business growth.
- Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. communication skills and strong ability to lead teams through demanding situations.
Overview
3
3
years of professional experience
Work History
Senior Process Executive (Google)
Cognizant Technology Solutions India Private Ltd
01.2023 - Current
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
- Provided strategic and operational recommendations for improvement across departments.
- Receiving and sorting incoming payments with attention to credibility.
- Managing the status of accounts and balances and identifying inconsistencies.
- Issuing bills, invoices and receipts.
- Include processing payments on behalf of a customer or patient, maintaining organized financial records to aide reporting and calculating bill totals by looking through previous financial statements.
- A Billing Specialist is responsible for the financial transactions of a company or business. An objective for this position should make reference to the experience or skills needed for maintaining accurate records and invoices.
- Receive and organize incoming payments٫ performing verification of credibility. Prepare and post bills٫ invoices٫ and receipts.
- Verify the validity of debit accounts.
- Include sending invoices and account updates to clients, receiving, sorting, and tracking incoming payments, addressing and resolving client questions and issues relating to invoices, and providing regular, accurate reports of billing data.
- Skilled in analyzing data, communicating effectively, and collaborating with team members to efficiently manage spreadsheets, calculate credit terms, and develop reports promptly.
- Billing operations include using technology and data to ensure accuracy and processes to streamline billing activities and reduce errors. In addition, Billing works with revenue management to optimize customer satisfaction and maximize profits.
- As a billing administrator, my job duties also include reviewing orders, assisting with accounting, and identifying any discrepancies between bills, compensation, and customer accounts. You may also work directly with customers to resolve any account issues.
Customer Service Representative (Contractual)
AMAZON
09.2022 - 12.2022
- Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
- Received numerous customer service awards for critical to-quality accuracy, high turnovers, and increased customer renewals.
- Typed memos, correspondence, reports and other documentation including follow-up leers to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership.
- Created a customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.
- Assist colleagues administratively typing leers, memos, and reports.
- Organized customer information and account data for business planning and customer service purposes.
- Managed route schedules to maximize me and fuel efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Executive
COGENT E-SERVICES PRIVATE LIMITED
10.2021 - 06.2022
- Remedied issues quickly and within the parameters of company-mandated policies and procedures.
- Worked closely with ear customers to carefully resolve issues in a timely fashion.
- A promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selecon and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
Education
Masters in Arts (M.A) - Political Science & Governance
INDRA GANDHI NATIONAL OPEN UNIVERSITY
06.2020
Bachelor's in Arts (B.A) - Political Science & Governance
MAHARAJA AGRASEN COLLEGE, DELHI UNIVERSITY
06.2018
Skills
- Microsoft Office (Excel, PowerPoint and Word)
- Lead Prospecting
- Customer Needs Analysis
- Increasing Customer Lifetime Value (CLV)
- Multiple Project Tasking and Management
- Establishing & Nurturing Customer Relationships
- Manage key metrics that align with defined targets
- Coaching, mentoring and team development
- Workflow Analysis
- Lead prospecting
- Data review
- Process flows
- Account Updates
- Escalation procedures
- Financial Administration
- Customer Relations
- Customer Service Management
- Knowledge about preparing invoices, processing payments and pursuing past-due balances
- Detail Oriented, Accuracy, Reconciling, Communication Skills, Collaboration, and Accountable
- Develop Reports Promptly
- Coaching, Mentoring and Team Development
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Senior Process Executive (Google)
Cognizant Technology Solutions India Private Ltd
01.2023 - Current
Customer Service Representative (Contractual)
AMAZON
09.2022 - 12.2022
Customer Support Executive
COGENT E-SERVICES PRIVATE LIMITED
10.2021 - 06.2022
Masters in Arts (M.A) - Political Science & Governance
INDRA GANDHI NATIONAL OPEN UNIVERSITY
Bachelor's in Arts (B.A) - Political Science & Governance
MAHARAJA AGRASEN COLLEGE, DELHI UNIVERSITY
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