Solo Traveler, Cyclist
Komal Handa
Sales Support And Admin Assistant
New Delhi
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong SAP knowledge and proficiency to navigate multiple systems.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Sales Support And Admin Assistant
FLIR Systems India Private Limited
8 2015 - Current
- Review customer orders, confirm accuracy, identify issues to be addressed and acknowledge receipt to sales personal and customers
- Responsible for processing sales order – local & overseas for India
- Customer local orders processing through SAP – order entering, issuing acknowledgements, proforma invoices, credit release, final shipping invoices, credit memo
- Investigating and resolving all shipping issues including short-ships, damages, and lost goods and all other order related issues
- Providing reports to sales personnel and internal business partners on open orders, shipments, backlog and returns
- Manage inventory and replenishment
- Responsible for compiling and maintaining sales data, prepare various reports weekly, monthly and quarter basis such as sales order booking, sales billing report, backlog report, inventory report all kind of reports related to business sales operations
- Supervise and responsible for managing serviceable goods replacements, order processing and end support to customers
- Responsible for processing intercompany purchase orders
- Responsible for maintaining salable goods inventory
- Co-ordinate with oversees FLIR entity/factory for internal intercompany orders and B2B order booking, lead time and shipping and all other related activities
- Handling import shipments starts from shipping till clearance and in-house delivery such as examine & approving customs checklist, Bill of entry filling, shipment insurance.
- Responsible for co-ordination for shipping of sales goods
- Supervise packing, shipping of sales goods
- Co-ordinate with customer courier/logistics support
- Responsible for notifying customers after pick-up of shipments
- Responsible for entering inventory in SAP systems and inventory record maintaining
- Supervising, maintaining, keeping records of visitor’s logs, greet guest & visitors, direct visitors to employer or appropriate person
- Handling petty cash & monthly office expenses
- Responsible for facility control activities, overseeing and determine activities are running following to office procedures/rules/policies implemented
- Supervise housekeeping activities, support if vending or other machines malfunction, other technical issue arrive day to day basis.
- Supervise opening and distribution of incoming regular mail correspondence and other materials, shipments and co-ordinate flow of information internally to concern personnel
- And also handling Customs issues raises time to time for clearance of incoming international couriers
- Oversee and co-ordinate for outgoing local & international couriers and co-ordination for tracking and timely deliveries
- Monitoring and give approvals on monthly utility bills
- Handling customer queries via phone and email regular
- Drafting, preparing, printing and sending all kind of supporting letters, declarations, delivery challans, proforma, authority letter, visa letter, custom letters
- Order and maintenance of office supplies (pantry & stationery)
- Responsible for records keeping (Electronic & Manual) of various data, letters, correspondence such as authority letter, sales invoices, delivery challans for sales goods, service goods, replacement goods, insurance papers
- Prepare impromptu reports if anybody asks from sales team or accounts such as quarter numbers & billing numbers to specific customer or year
- Provides sales administration support to sales team with respect to all sales support/business sales operations activities below.
Front Office cum office assistant
FLIR Systems India Pvt Ltd
08.2013 - 07.2015
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Expedited document processing with accurate data entry and timely filing.
- Streamlined communication between departments for better collaboration and increased productivity.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Skills
Basics of computers
Proficiency in using MS Office (Word, Excel, PowerPoint)
SAP – Sale Purchase order processing
Inventory
Business Reports
Support Services
Business Administration
Effective Communication
Business Correspondence
Operations Support
Academic Qualification
- Bachelor of Arts from Janki Devi Memorial Collage, Delhi University
- Passed H.S.C., S.K.V School, Vikaspuri, Delhi
- Passed S.S.C., S.K.V School, Vikaspuri, Delhi
- Diploma in Office Management from New Delhi Y.M.C.A
Personal Information
- Father's Name: Mr. Anil Handa
- Date of Birth: 03/28/90
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Interests
Timeline
Front Office cum office assistant
FLIR Systems India Pvt Ltd
08.2013 - 07.2015
Sales Support And Admin Assistant
FLIR Systems India Private Limited
8 2015 - Current
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