Successful Executive with over seven years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Hi, I’m
Komal Harish Babu
Technical Support Executive
Visakhapatnam,Andhra Pradesh
Summary
Overview
8
years of professional experience
6
years of post-secondary education
3
Languages
Work History
Pro-Vigil (Virtual Guard Services), Visakhapatnam
Field Tech Support Executive
2021.12 - Current (2 years & 9 months)
Job overview
Monitoring team performance hourly base and tracking KPI and SLA.
Training and support to the team on job addressing their queries and handling escalation’s
Supporting the team on floor and addressing their queries.
Picking tickets from US team and working with the field technicians over call or else chat.
Troubleshooting the Mobile unit hardware equipment with the field technicians.
Troubleshooting the site issues as per the reported issue in the Zendesk ticket notes.
Troubleshooting and configuring IP cameras, Switches, NAS Synology and Network related
equipment’s.
Configuring NAS with DSM OS Installation and Configuring the RAID for Drives.
Installing Virtual Machine and Configuring OVPN profile in Virtual Machine.
Router Configurations and troubleshooting.
Supporting Field services by assisting the Field technicians in resolving the issues.
Addressing the client queries and providing user support.
Installing VMware, Windows server and running virtual machine
Domain Controller installation, Implementing DNS and DHCP.
Discussing about key issues with senior management and suggesting improvements.
Maintaining healthy attitude with cross function teams.
Reliance Strategic Man Power Solutions Limited, Visakhapatnam
Senior Service Executive
2016.08 - 2021.11 (5 years & 3 months)
Job overview
Align team juniors from various areas for their daily tasks and guide them to complete the customer requirements and reported problems.
Checking the area wise reported field issues and requirements
Checking dashboard and flashing reports of Individual parameters and team performance based on KPI.
Ensuring Zero pendency by EOD and flashing report of the day to functional Head and Reporting Manager.
Training team members with latest product modules and keep updating with them system process adherence.
Education
Satya Institute of Technology And Management-GVP Vizianagaram
B.E from Electrical, Electronics And Communications Engineering
2013.07 - 2016.04 (2 years & 9 months)
University Overview
- Class: FIRST
- Percentage: 6.7
Chaitanya Engineering College Visakhapatnam
Diploma from Electrical, Electronics And Communications Engineering
2010.08 - 2013.04 (2 years & 8 months)
University Overview
- Class: FIRST
- Percentage: 71.45%
Kranthi Tutorials Visakhapatnam
SSC from Secondary Education
2009.06 - 2010.03 (9 months)
University Overview
- Class: FIRST
- Percentage: 79%
Skills
CCNAundefined
Accomplishments
Accomplishments
- Awarded Best Performer for the month of Jan 2022 in Shutout's by CEO for handling high call volume and most number of t tickets within the second month of Joining. (Pro-Vigil
- Awarded for Best Interaction and Customer Service and Being Most Productive Performer for the month for October 2022.
- Awarded Best Performer for the month of December 2022 in Shutout’s by CEO.
- Received Outstanding Performer for the BI-Annual 2018 from HOD National Headquarters’(NHQ) at RIL Mumbai.
- Top Performer of the Quarter-4 for the calendar year 2020-2021(RIL).
Personal Information
Personal Information
- Father's Name: K.RajendraPrasad(L)
- Date of Birth: 08/05/94
- Gender: Male
- Nationality: INDIAN
Extracurricular Activities
Extracurricular Activities
Cooking ,Writing Stories and Exploring Places
Disclaimer
Disclaimer
I, K.Harish Babu, hereby declare that the above given information is true to the best of my knowledge and belief.Timeline
Field Tech Support Executive
Pro-Vigil (Virtual Guard Services)
2021.12 - Current (2 years & 9 months)
Senior Service Executive
Reliance Strategic Man Power Solutions Limited
2016.08 - 2021.11 (5 years & 3 months)
Satya Institute of Technology And Management-GVP
B.E from Electrical, Electronics And Communications Engineering
2013.07 - 2016.04 (2 years & 9 months)
Chaitanya Engineering College
Diploma from Electrical, Electronics And Communications Engineering
2010.08 - 2013.04 (2 years & 8 months)
Kranthi Tutorials
SSC from Secondary Education
2009.06 - 2010.03 (9 months)
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