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Summary
Skills
Work History
Education
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Hemanth N

Hemanth N

Operation Manager
Bangalore,KA

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Kannada
Advanced (C1)
C1
Tamil
Advanced (C1)
C1

Summary

PROFILE

My proactive in excellent networking monitoring skills and ability to develop team handling in operation process at smother manner has resulted in positive conversions as a WIN. Highly organized, energetic and flexible with leadership qualities which have been exercised through experience. Having a proven track record to motivate staff's to work together and to achieve targets and improve efficiency.

Currently wanting to associate with the progressive organization that gives me scope to enhance my skills according to the latest trends with the team and dynamically works towards the growth of the organization.

Skills

  • Clear Verbal Communication
  • Excel Proficiency
  • Proficient Computer Skills
  • Skilled in Microsoft Office Applications
  • Staff management
  • Recruitment and hiring
  • Cost reduction
  • Budget control

Work History

State Operations Manager

Rosmerta Technologies Limited
Bangalore
02.2024 - Current
  • Responsible for last-mile operations for pan-Karnataka last-mile delivery centers.
  • Coordinate with dealers, OEMs (original equipment manufacturers), and production centers (embossing centers) for the shipment closure.
  • Prepare the FIFO report, and clear the stock (arrange for delivery) as per the aging.
  • Monitoring inbound and outbound operations, including CRM, escalation, dealer pick-up, and activities that are to be undertaken in all hubs under my clustering area.
  • Responsible for arranging the maximum deliveries within TAT. Also, decreasing aging and customer escalations of the shipments.
  • Monitoring and auditing of daily, weekly, and monthly performance reports and pending stock to ensure smooth execution of operations.
  • Tracking and maintaining RCA data for canceled orders.
  • Analysis of operational reports for its region, deliver centers, and coordinating with the team, and ensuring the clearance.
  • Responsible for meeting the operational service levels of large global accounts, so as to provide world-class services to the customers.
  • Heading a team of 250 people, including the hub in charge, team leaders, and riders across the regions of KA.
  • Monitoring P&L and maintaining the MIS data on a monthly basis.

Cluster Manager (Senior Executive – LM Operations)

BUSYBEES LOGISTICS SOLUTIONS PRIVATE LIMITED
Bangalore
12.2022 - 12.2023
  • Handling 15 delivery center's on average 7500 to 8000 forward orders for daily operations at LM.
  • Planning and executing Bangalore last-mile delivery operations and maintaining FIFO for critical locations.
  • Audit Compliance – Ensuring zero missing in scan tally, COD deposition/fake updates, wrong deliveries, product mismatching, or misuse.
  • Act as the point of contact between executives, CLT, CST, and clients.
  • Manage day-to-day operations of the team, including logistics, resource/equipment planning, staffing, quality, and suggesting more efficient ways to run the operation during critical situations.
  • Planning and building the network, executing Hub Operations, and Last Mile Operations across the Cluster.
  • Create regular reports for performers and non-performers, and update the internal database. Replacing non-performers develops new branches in the region for smoother operations.
  • Highlighting open issues, observations at the branch level, and plans to resolve and ensure resolution and closure.
  • Managing vendor and manpower relations as the main source of last mile.
  • Tracking and maintaining performance data for the weekly review meeting.

Hub In-charge (Branch Manager)

Shadowfax Technologies Pvt.Ltd
Bangalore
07.2019 - 11.2022
  • Maintain the branch with a proper understanding of the staff to run smoother and more fluent operations.
  • Prepare the FIFO report and clear the stock (arrange for delivery) as per the aging, and satisfy the customer (PDD) promise date of delivery.
  • Highly solving customer and seller issues with ZTP (zero tolerance policy).
  • Arrange and schedule the LCV vehicle for client delivery, seller pickup, and maintain the invoice.
  • Prepare the weekly Performance presentation for the team leaders, and explain to them regarding the weekly performance and push for achieving the monthly target.
  • Maintain inbound and outbound records so that they will be supportive during the audit at month-end.
  • Track and maintain stock that is present at the hub, check the inventory at the end of the day, and tally it with the stock present at the hub.
  • Maintained damaged goods records, back order (RVP) logs, and regulatory reporting.
  • Compromising skills to close tough price cut-off with LCV vendors.
  • Respond to customer requests or queries for products, services, and company information.
  • Focused on addressing the customers' needs and resolving concerns.

Team Leader

Vulcan Express Pvt.LTD
Bangalore
06.2018 - 07.2019
  • Maintaining hub operations, receiving forward load, and segregating by pin code.
  • Planning staff according to pin code and area-wise.
  • Clearing the orders on priority.
  • Respond to customer requests for products, and clear customer escalations and requests.
  • Collecting cash from riders at the end of the day, and depositing the same as per the previous day's delivered cash collection data.
  • Maintain stock and hub inventory tally day to day.

Team Leader

Ecom_express Pvt.LTD
Bangalore
06.2017 - 05.2018
  • Managed the hiring and selection process for the branch.
  • Managed the loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Tracked orders and notified customers of their status or potential delays.
  • Hire new vendors and follow up with them on a daily basis.
  • Personally tracking for real-time delivery of materials.
  • Handled customer claims for problems or losses.

Division Coordinator

Sindhi Cargo Pvt Ltd
Bangalore
01.2015 - 07.2015
  • Worked to advance a positive supply chain and powerful logistics networks.
  • Managed any and all logistics from supplier to customer.
  • Initiate shipments for over ten origins.

Education

BBA - BBA+Logistics

Koshys Group of Institutions
Bengaluru University
05-2017

BBA - Specializatio Logistics & Supply Chain Management

Sindhu Cargo Pvt.Ltd
Nallakuntae Bengaluru
05-2016

CEBA (Computer Science Economics Business And Accountancy) -

Bangalore City College
Bangalore Banaswadi Outer Ring Road
05-2014

High School Diploma -

United Public School
Bangalore Hennur
03-2012

Personal Information

Name :- Hemanth N

Contact details :- 9353863384

Address :- Nishika 11 1st Floor Plot Number 43/2, Cake House, Byrathi Village, PO: Dr. Shivarama Karanth Nagar, Bangalore Karnataka PIN Code: 560077
VTC: Bangalore North

Date of birth :- 16-July-1996

Nationality :- Indian

Overview

8
8
years of professional experience

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Hemanth NOperation Manager