KOMAL JUNEJA
Sales Manager
Bangalore
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sales Manager
The Den
11.2023 - Current
- Resolving customer issues quickly to close deals and boost client satisfaction.
- Meeting clients, delivering presentations, and educating on product and service features and offerings.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Conducting team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Handling customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Assistant Sales Manager
Courtyard By Marriott Hebbal
02.2023 - 10.2023
- Handled rooms and Banquet Sales of hotel.
- Experienced in handling both reactive and proactive roles.
- Completed multiple trainings in sales to increase revenue.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Managed accounts to retain existing relationships and grow share of business.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sr. Business Development Associate
Think & Learn Pvt Ltd
10.2020 - 12.2022
- Developed new clients providing them online programs based on their needs
- Forecasted sales target and executed them.
- Handled product demos and interaction with all key people convincing them and closing sales and meeting sales target
- Managed customer centric operations and ensuring customer service and satisfaction by achieving delivery and service quality norms
- Identified improvement areas and implemented measures to maximize customer satisfaction levels.
Front Office Executive
Westin Mumbai Garden City
12.2019 - 06.2020
- Managed front desk operations of 268 rooms premium property
- Initiated and implemented upselling techniques to promote hotel services and facilities to maximize room occupancy and revenue
- Trained team members for various procedures in order to maintain smooth work operations.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
Front Office Associate
JW Marriott
08.2017 - 05.2019
- Handled cash/credit transactions for more than 415 rooms Luxury property
- Overlooked VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check in/check out and actual event
- Served as guest relations for hotel which covers major part of customer experience at hotel during his/her stay
- Maintained up-to-date knowledge of hotel facilities and local businesses to help guests to understand locality at best.
Education
Higher - Secondary Education, Commerce
Guru Nanak Public School
Itarsi 01.2012 - 06.2014
B.Sc HSCS - Hospitality Studies & Catering Services
Mahatma Gandhi Mission College
Aurangabad, MH 08.2015 - 04.2017
MBA - Marketing And Human Resources
Jain University
Bengaluru 01.2022 - Current
Skills
Sales training
undefinedAdditional Information
- Complemented by the team for featuring name in Guest Voice (Online Feedback Tool) Rewarded multiple times for achieving higher targets set by the company. Earned Executive of the Month Award.
- Successfully completed Managerial Development Program.
- Completed the EMBARK leadership training conducted by Marriott International to develop leadership skills.
Timeline
Sales Manager
The Den
11.2023 - Current
Assistant Sales Manager
Courtyard By Marriott Hebbal
02.2023 - 10.2023
MBA - Marketing And Human Resources
Jain University
01.2022 - Current
Sr. Business Development Associate
Think & Learn Pvt Ltd
10.2020 - 12.2022
Front Office Executive
Westin Mumbai Garden City
12.2019 - 06.2020
Front Office Associate
JW Marriott
08.2017 - 05.2019
B.Sc HSCS - Hospitality Studies & Catering Services
Mahatma Gandhi Mission College
08.2015 - 04.2017
Higher - Secondary Education, Commerce
Guru Nanak Public School
01.2012 - 06.2014
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