Komal Kaur
Team Leader Operations
Delhi
Summary
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Overview
7
7
years of professional experience
Work History
Team Leader
Igt Solutions
Gurgaon
06.2022 - 03.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Held weekly team meetings to inform team members on company news and updates.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Built strong relationships with customers through positive attitude and attentive response.
Operations Team Leader
Tech Mahindra
Noida
05.2019 - 06.2022
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented quality assurance measures that led to improved product consistency.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Set schedules and oversaw daily workflow.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Trained, coached and managed Number-person team of Type and Type professionals.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
Customer Service Representative
Ienergizer
Noida
04.2017 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
Education
10th - CBSE
Govt. Girls School
Delhi Bachelor Of Arts - English
Suresh Gyan Vihar University
Jaipur12th - UK STATE OPEN
Vaishnavi Open School
Uttarakhand Skills
Daily workflow improvement
Accomplishments
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Timeline
Team Leader
Igt Solutions
06.2022 - 03.2024
Operations Team Leader
Tech Mahindra
05.2019 - 06.2022
Customer Service Representative
Ienergizer
04.2017 - 05.2019
10th - CBSE
Govt. Girls School
Bachelor Of Arts - English
Suresh Gyan Vihar University
12th - UK STATE OPEN
Vaishnavi Open School
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